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Toss

Fintech super-app for payments and banking

Business Operations Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Practical understanding of the offline payments industry, including VAN and POS solutions, and experience managing customer accounts.
  • Strong understanding of POS solutions to provide accurate, clear guidance to customers in a complex environment where new features are developed rapidly.
  • Ability to respond quickly to customer needs, communicate effectively, and coordinate opinions with internal stakeholders.
  • Ability to organize and resolve diverse problems and requests arising during customer operations.

Responsibilities

  • Manage the customer collaboration journey for Toss Place product implementation, from installation through stabilization, and proactively resolve issues discovered during the process.
  • Communicate and collaborate closely with a range of internal and external stakeholders.
  • Resolve operational issues that arise after implementation and establish a stable operating environment.
  • Create guidance materials that help customers understand the product and enable more effective solution proposals.
  • Plan and operate demonstrations to increase understanding of Toss Place solutions.
  • Take responsibility for the post-sales process to ensure solutions are adopted quickly and operated reliably, resolving problems and leading execution from implementation through operations and performance improvement.

Desired Qualifications

  • Experience working extensively with and operating POS systems at a franchise headquarters or VAN agency.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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