Operations Management Trainee

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator,you’llbe part of a dynamic team, equipped to succeed and empowered to develop your transportation &logisticscareer. This is an essentialindustryandwe’vebeen in the game since 1933!

TheOperations Management Trainee(OMT) is an18to24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes,and strategies to align with customer retention, allfacetsof operational excellence,and metrics.

This position will give you a chance toutilizeyour problem-solving abilities to help make good business decisions for the company.With support, mentorship,and training from your managers and fellow team members, along with your willingness torelocate, you will be prepared to take the next step in a successful career.This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

Shop Location: Stockton, CA

Hours: Tuesday-Friday 10AM to 6:30PM. Saturday 6AM to 2:30PM

Schedule: Tuesday-Saturday

Salary – Paid Weekly

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options,and performance-based annual cost of living increases, we are proud to offer: 

• Comprehensive training and the ability to continue your professional development 

• Regional and local Ryder resources to help guide and support 

• The stability and peaceofmind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over36,000 employeesworldwide. 

• 12 weeksof paidmaternity leave. 

• Additionalday of Paid Time Off(PTO)for Military Veterans. 

Essential Functions

• Responsible forthe customerrelationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximumutilizationwithout compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed tooptimizerunning costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management,Salesand Marketing to ensure customer satisfaction.

• EnsureaccuratePM scheduling and follow-up,breakdownsand vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program isrequired.

• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practicesrequired.

• Strong verbal and written communication skillsrequired.

• Instills commitment to organizationalgoalsrequired.

• Capable of multitasking, highly organized, with excellent time management skills.Able to prioritize work. 

• Flexibility tooperateand self-driven to excel in a fast-paced environment,required.

• Strong mechanical skillsarerequired.

• Effective interpersonal skillsandexcellent influencing skills,required.

• Ability to create andmaintainprofessional relationships within all levels of the organization (peers, work groups, customers, supervisors),required.

• Abilityto work independently and as a member of a teamisrequired.

Qualifications

• Bachelor's Degree,required.

• 1 year or more in customer service with issue resolution,preferred.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advancedskills arerequired.

• Basic understanding of Business Finance, controls,and metrics.Beginnerskills arerequired.

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#INDexempt   

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