Community Engagement Coordinator

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for a Community Engagement Coordinator in CA to join our growing team.

Job Summary:

The Community Engagement Coordinator in CA is primarily responsible for building relationships with the local healthcare delivery system, focusing on integration efforts with community organizations and providers serving the Fee-for-service (FFS) population. This role is responsible for engaging with providers, community-based organizations, community health workers and other local healthcare services to support members experiencing transitions of care, prevent duplication of services, and maintain strong member–provider relationships.

Their collaboration with care coordinators and provider engagement specialists will contribute to the over overall effectiveness of supporting high risk member transitions and care delivery, while their expertise in community engagement, patient navigation and coordinating diverse beneficiary needs reflects the company's commitment to overall well-being.

***This is a remote position; however, candidates must reside in California. Candidates located in Northern California are preferred, including San Francisco, Santa Cruz, Sacramento, and the Central Valley. Bilingual candidates fluent in Spanish are also preferred. ***

Responsibilities:

• Field-based engagement specialist responsible for developing and enhancing community-based organization relationships and local community engagement strategies.
• Develop community engagement strategies that meet members “where they live” and establish a trusted environment for healthcare engagement.
• Interact and collaborate with a multidisciplinary team, including physicians, care coordinators, community health workers, case managers, pharmacists, and social workers/educators to ensure beneficiary needs and preferences for health services/information are shared.
• Educate members about community resources/options and advocate on behalf of the beneficiary.
• Establish a collaborative process working across the local health care delivery system to assist members in receiving timely access to care. This includes advocating and supporting members in identifying FFS treatment options and coordinating transitions of care in a timely manner to ensure quality outcomes. Maintain open communication with all appropriate parties.
• Foster a caring philosophy in all aspects of member transition process.
• Use independent judgment and discretion to address and proactively resolve barriers impeding member engagement.
• Maintain strict standards for client confidentiality and client-related information. Comply with all organizational, state, and federal regulations and policies on confidentiality.
  
• Prepare timely documentation, status updates, event notifications, and other documentation regarding beneficiaries in accordance with regulatory requirements and company policies and procedures.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Patient Navigator, CCM or Social Worker experience.
• 2+ years community healthcare engagement experience.
• Must have field-based healthcare experience focused on developing and strengthening community partnerships and implementing local community engagement strategies. 
• Must reside in California.
• Strong communication (written/verbal), interpersonal, organizational, time management and communication skills.
• Demonstrated customer service skills.
• Must be willing to travel locally within California as needed.

Preferred Qualifications

• Ability to research/identify and apply appropriate standards of care.
• Cultural Competency.
• Ability to multi-task and prioritize with variable and sometimes conflicting deadlines.
• Superior attention to detail.
• Demonstrated ability in decision-making.
• Demonstrated initiative and judgment in performance of job responsibilities.
• Maintain professionalism, flexibility and dependability under pressure
• Ability to work independently and as part of a team.
• Bi-lingual skills.
• Interest in continuous learning and a commitment to staying informed on regulatory changes.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $27.35 - USD $34.18 /Hr.