Internal Communications Manager
Beth Israel Lahey Health
Internal Communications Manager
Beth Israel Lahey Health
Integrated health system delivering care, education
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Internal Communications Manager plays an integral role in fostering an organizational culture and a workforce that feels strongly connected to BILH's mission. As part of the Communications Department’s Center of Expertise in internal communications, this individual is a subject matter expert in employee engagement and develops and implements strategies designed to inform and engage employees and physicians. Working collaboratively with others in the department, the Internal Communications Manager also ensures that BILH’s internal communications efforts reflect the organization’s values and priorities and that communications efforts are closely aligned across channels.Job Description:
Essential Duties & Responsibilities including but not limited to:
1. Partnering with colleagues in the Department of Communications, including the liaison assigned to serve as the point of contact for each hospital, clinical unit and system service, to articulate and strengthen BILH's organizational culture and to foster employee engagement.
2. Developing and implementing effective communications strategies designed to inform and engage diverse internal constituencies. Creating innovative content and deliverables to support those strategies. Continuously evaluating the effectiveness of internal communications strategies and adapting accordingly.
3. Helping foster alignment of communications strategies, tactics and resources across the system in order to build a strong organizational culture and advance the BILH brand internally.
4. Serving as a subject matter expert in internal communications, providing strategic guidance and support for the organization’s efforts to foster employee engagement.
5. Making strategic recommendations for driving engagement with internal audiences, leveraging existing communications channels and exploring potential new platforms or approaches.
6. Writing and editing internal communications content for use across BILH internal channels, including newsletters, broadcast emails, intranets, digital signage, employee toolkits, talking points.
7. Contributing to a client-centric operating model, providing proactive and responsive support for BILH System Services, hospitals and/or clinical units.
8. Working collaboratively with colleagues across the Department of Communications to ensure alignment and consistency across internal and external channels.
9. Staying up-to-date on national trends and best practices in internal communications and employee engagement.
10. Performing other duties as assigned.
Minimum Qualifications:
Bachelor’s degree required.
3-5+ years related work experience required in Internal Communications.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint and other web-based applications. May produce complex documents and perform analysis.
Preferred Qualifications & Skills:
Health care industry experience preferred.
Pay Range:
$80,000.00 USD - $110,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.
Integrated health system delivering care, education
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
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