Customer Operations Senior Officer - Securities Transfer

Location: Kowloon Bay, Hong Kong

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Customer Operations Securities Transfer Team is one of the Operations Team within Hong Kong region, responsible for providing back-end support for processing shareholders’ transfer requests and updating the company’s records in the system to reflect the new ownership.

The Customer Operations Senior Officer – Securities Transfer must deliver all the daily jobs within agreed timeline and service/quality standards, e.g. according to our operation procedures.

This role is also expected to work collaboratively across various teams within Operations to ensure a smooth operation of securities transactions.

A role you will love

The Customer Operations Senior Officer will work closely with all Operation teams and Investor Services Team, Client Facing Teams and IPO team to ensure all shareholders’ transfer requests will be carried out timely and accurately. All tasks should be delivered under our operation procedures. The tasks should be closely monitored so that all changes can be timely reflected.

Some of your key responsibilities will include:

• Review and validate corporate holder onboarding documents

• Manage and verify the delegation of different access levels to authorizers for the use of app

• Ensure adherence to tighter governance and control standards under USM

• Ensure all good Corporate Transfer cases completed within agreed timeline

• Retrieve supporting documents from the system

• Follow up on transfer related problem cases

• Prepare transfer related communication

• Handle enquiries from brokers on Corporate Transfer documentation requirements

• Handle express transfer service requests

• Discuss and co-ordinate daily tasks with different teams (Operations, Investor Services, Client Facing, Legal and Compliance, etc.)

• Provide timely support for any ad-hoc/special requirements e.g. attending annual general meetings

What will you bring to the role?  

You will be a holder of either an Associate or Degree in any discipline. You will bring at least 3 years of experience from the banking or financial services industry – should you come from a different industry you are also welcome to apply to.

The Senior Officer role requires attention to detail and some evaluative judgement based on best practices and previous experience. You will be expected to respond to and resolve problems by identifying and selecting solutions. You would need excellent communication skills to be able to provide clear verbal and written communications in response to queries from other departments.

The Customer Operations Senior Officer will not directly manage others but need to provide guidance to junior team members of the team. If necessary, the role is required to support some projects, attending internal meetings with overseas regions, conducting UATs, etc.

Other key skills required for the role include:

• Self-motivated, well-organized and detail-minded
• Proactive, work independently under pressure
• Proficient in MS Office applications (Excel, Word)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle. 
Health and wellbeing rewards that can be tailored to support you and your family. 
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.