Retail Sales Associate / Key Holder

The Retail Sales Associate - Key Holder assists guest throughout the shopping experience. They are responsible for helping customers select items, delivering daily sales results and creating a positive guest experience

What you’ll be doing:

ESSENTIAL DUTIES & RESPONSIBILITIES:

Guest Centric Experience:

• Greeting customers, answering questions, and helping them select products
• Champions the Starboard Way and models the behavior
• Portrays a positive image in retail shops to all guests to build trust and credibility
• Provides informed features and benefits about the products and helps the guest select product
• Open and close store

Managing Sales Activities:

• Achieves or exceeds personal sales goals to maximize revenue opportunities
• Understands the product or services being sold including their features, benefits, pricing and promotions
• Performs other duties, as assigned, to meet business needs

Operational Excellence:

• Keeping the store clean and tidy, and supporting visual displays
• Utilizing retail systems and procedures to enhance selling efficiencies
• Maintains selling floor presentation
• Receiving and stocking merchandise, and helping with the store opening and closing process
• Willing to cross-train and work in all area/locations as required
• Adheres to company policies and procedures

What we’re looking for:

QUALIFICATIONS:

Education and Experience:

• 1+ Years’ experience in retail or hospitality; luxury guest experience is of
• Proven track record driving sales performance through business development activities including
• product launches or
• Minimum high school diploma, associate degree or beyond preferred; studies in retail or hospitality is a plus

Knowledge, Skills & Abilities:

• Respects and understands others and displays multi-cultural
• Passion about guest experience and the hospitality/retail
• Able to retain a high volume of information to answer questions about all
• Able to stay calm and perform well in busy and stressful situations in a constantly changing retail environment
• Leads by example of having a positive attitude
• Possesses an open mind to new ideas
• Possesses organizational and teamwork skills
• Exceptional guest relations an creative ideas when creating a special experience or moment for the guest
• Commitment to exemplifying integrity and professional business standards
• Proficient knowledge of Microsoft applications and POS software

Success Measures:

• Demonstrates behaviors according to the Starboard Way by contributing to achieving guest service rating target
• Receives positive guest comments
• Achieves personal sales goals
• Achieves jewelry leads generated goal
• Maintains visual compliance standard
• Compliant in all areas of Asset Protection
• Champions the Starboard Way and receives positive guest comments

Key Competencies:

• Customer Focus
• Magnetic
• Cross-Cultural Agility
• Approachable
• Business Acumen
• Enthusiastic and Outgoing
• Drive for Results
• Open-Minded
• Relationship Management
• Team Player
• Cross Cultural agility
• Self-Accountable
• Goal Oriented

Other:

• Must be at least 18 years old
• Able to stand for long periods of
• Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and storage rooms up to 55 lbs. using the appropriate safety equipment as required
• Proficient English reading, writing and speaking

What we commit to:

At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Group and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.