Full-Time

Technical Writer

Posted on 11/1/2024

ibotta

ibotta

501-1,000 employees

Shopping rewards app for cash-back offers

Consumer Software
Consumer Goods

Compensation Overview

$71k - $80kAnnually

Mid

No H1B Sponsorship

Denver, CO, USA

Hybrid position requiring 3 days in office (Tuesday, Wednesday, Thursday). Candidates must live in the United States.

Category
Technical Writing
Content & Writing
Required Skills
Hubspot
Zendesk
JIRA
Confluence
Requirements
  • 3+ years of experience in technical writing, ideally with a focus on external documentation in a technology-driven environment.
  • Bachelor’s degree in Technical Communication, English, Information Design, Journalism, or a related field.
  • Proven experience creating end-user documentation such as user guides, API documentation, onboarding manuals, and help center articles, with writing samples to demonstrate your experience.
  • Proficiency in content management systems (CMS) and documentation tools such as Zendesk, Confluence, Jira, Hubspot, or other documentation systems.
  • Ability to work cross-functionally with stakeholders including engineering, marketing, and product, to ensure alignment on documentation goals.
  • Excellent written communication skills, with the ability to distill technical information into concise, clear content for non-technical audiences.
  • Detail-oriented mindset, with a commitment to delivering high-quality, polished content.
  • Experience or interest in UX Writing and Content Design is a plus, though not required.
  • Ability to prioritize and manage work in a fast-paced and dynamic environment.
  • A deep curiosity for understanding users and empathizing with their problems.
Responsibilities
  • Develop and maintain external-facing documentation for brand clients and publishers, including integration guides, FAQs, and product instructions.
  • Collaborate with product, engineering, sales, and marketing teams to ensure documentation aligns with business goals and client needs.
  • Translate complex technical concepts into easy-to-understand materials for non-technical audiences, focusing on clarity and usability.
  • Create onboarding materials and user guides that assist brand clients and publishers in maximizing the value of our products and services.
  • Work closely with account managers and support teams to gather feedback from clients & publishers to continuously improve documentation based on their needs.
  • Manage documentation updates as products evolve, ensuring that brand clients and publishers always have access to the most accurate and up-to-date information.
  • Review and edit documentation written by subject matter experts or other contributors to maintain quality and alignment with our style guidelines.
  • Contribute to the development of content standards and best practices for client-facing materials, ensuring consistency across all documentation.
  • Assist in building a content strategy that improves engagement and supports long-term client and partner relationships.

Ibotta operates a shopping rewards app that connects brands with millennial consumers by offering cash-back rewards for purchases. Users earn cash back by shopping at partner retailers, which encourages them to shop more often and spend more per visit. Brands and retailers collaborate with Ibotta to promote their products through targeted advertising within the app, especially during major shopping events like Black Friday. Ibotta generates revenue by charging brands for featured placements and marketing campaigns designed to increase sales velocity and conversion rates. The company aims to enhance brand awareness and drive incremental sales for its clients, which include various consumer goods companies and retailers looking to improve their market presence.

Company Stage

IPO

Total Funding

$58.4M

Headquarters

Denver, Colorado

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ibotta's user base grew by 158%, indicating strong consumer interest.
  • Partnerships with retailers like Schnucks enhance Ibotta's grocery shopping experience.
  • Ibotta's expansion into 85,000 square feet in Denver signals growth and investment.

What critics are saying

  • Increased competition from apps like Rakuten and Honey could dilute market share.
  • Privacy-focused consumer behavior may reduce data sharing, impacting personalized promotions.
  • Economic downturns could reduce consumer spending, affecting transaction volumes.

What makes ibotta unique

  • Ibotta offers cash-back rewards, enhancing consumer shopping frequency and spending.
  • The Ibotta Performance Network delivers promotions across retailer platforms and third-party sites.
  • Ibotta partners with major retailers like Walmart and Instacart, expanding its reach.

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Benefits

Parental leave

Onsite gym

Dinner perk

Healthcare coverage

Culture club

401(k) match

Team wide bonus

Flexible time off

Equity

Lifestyle spending account

INACTIVE