Fygaro

All-in-one eCommerce platform with payments

Customer Success Consultant

Customer SuccessConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedRemote

About the Job

Requirements

The candidate must have 1–3 years of experience in Customer Success, Support, or Consulting.
The candidate must have Spanish and English proficiency.
The candidate must be able to explain technical concepts in simple terms.
The candidate must be organized and comfortable managing multiple clients.

Responsibilities

Guide new customers through onboarding and ensure a smooth setup experience.
Understand merchant needs and recommend appropriate solutions.
Drive product adoption across features including payments, links, shops, and virtual point of sale.
Identify opportunities to improve customer performance and retention.
Handle customer inquiries through video calls, chat, email, and WhatsApp.
Collaborate with Sales, Technical, and Product teams to resolve issues and improve workflows.

Desired Qualifications

Experience with payments, eCommerce, or point-of-sale systems.
Familiarity with customer relationship management, helpdesk, or chat platforms such as Zendesk or HubSpot.
Experience working with small and medium-sized businesses or entrepreneurs.
Experience in SaaS or fintech is a plus.

Job Description

At Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

💡 What You’ll Do

Guide new customers through onboarding and ensure a smooth setup experience
Understand merchant needs and recommend the right Fygaro solutions
Drive product adoption across features like payments, links, shops, and vPOS
Proactively identify opportunities to improve customer performance and retention
Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity
Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows

Qualifications

🎯 What We’re Looking For

1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
Strong communication skills (clear, friendly, and solution-oriented)
Ability to explain technical concepts in simple terms
Highly organized and comfortable managing multiple clients
Proactive mindset — you don’t wait for problems, you prevent them
Spanish & English proficiency required

Additional Information

⭐ Bonus Points
Experience with payments, eCommerce, or POS systems
Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)
Experience working with SMBs or entrepreneurs
🌎 Why Join Fygaro?
Work with a fast-growing fintech operating in 35+ markets
Be part of a team shaping the future of digital payments in emerging markets
High ownership and impact from day one
Collaborative, fast-paced, and entrepreneurial environment

About the Company

Fygaro

All-in-one eCommerce platform with payments

Fygaro is an all-in-one commerce platform that lets anyone start a business and launch eCommerce with or without a website. It works by providing Fygaro Shops storefronts, payment buttons, and online invoicing in one dashboard, so users can add products, accept payments, and send invoices. It differentiates itself by offering these core tools in a single system, reducing the need for multiple apps or complex integrations. Its goal is to help people start and grow a business through accessible, straightforward commerce tools.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Distrito Panamá, Panama
Founded: 2015

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