EMS Public Safety Dispatcher

Overview

This position performs dispatch and/or call taking of emergency and non-emergency medical assistance.

Responsibilities

Essential Duties and Responsibilities:

(Other duties may be assigned)

 Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status. Monitor various radio frequencies to keep apprised of developing situations. Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies

    and medical first responders. Read and effectively interpret maps and information from a computer screen in order to determine locations and    provide directions. Enters, updates, and retrieves information from a variety of computer systems. Relay information and messages to and from emergency sites, to all other individuals or groups requiring    notification. Scan computer screens, and contact field units in order to determine units available for dispatch. Knowledge of and ability to operate computer-based telephone system. Demonstrates faithfulness in work attendance and punctuality Exhibits sufficient multi-tasking to accomplish required time management of all activities Works diligently to provide excellent customer service by being calm, polite, and sympathetic

Behavioral Core Competencies:To perform the job successfully, an individual should demonstrate the following competencies on a daily basis. Thesefactors will be used to measure an employee’s performance throughout the workday.

Administrative:1) Demonstrates proper attendance and punctuality requirement2) Completes tasks on time and accepts responsibility for the best of the organization3) Time management and prioritizing – shifts back and forth between two or more activities or sources of

    information and can prioritize activities based on specific rules/guidelines4) Pursues training and development opportunities; strives to build knowledge and skills in order to share with    the organization5) Observes proper safety and security procedures

Communication:1) Distribution of information, both written and oral2) Provides excellent customer service3) Demonstrates teamwork with co-workers and supports organizational success4) Supports organization’s goals and values; supports EEOC values by respecting diversity within the    organization5) Maintains highest standards of professionalism

Cognitive:1) Problem solving – discovers, analyzes, and solves problems to overcome obstacles2) Speed of Closure – quickly assesses and implements course of action required3) Exhibiting problem sensitivity – recognizes when something is wrong or about to go wrong4) Communication multi-tasking through maintaining situational awareness at all times5) Initiative – identifies opportunities and issues, and proactively acts to follow through on work activities to    capitalize or resolve them6) Innovative – generates unique ideas for improving work7) Exhibits adaptability – can change in demanding work environment when unexpected events happen for the    best environmental fit8) Listening – accurately receives information and reciprocates effectively to party received from9) Decision making - weighing risks, makes accurate and quality judgments10) Uses analytical thinking without becoming easily distracted

Qualifications

Education: High School diploma or equivalent

License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.