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Ally Behavior Centers

Data-driven ABA therapy for young children

Regional Operations Director

Business OperationsConfirmed live in the last 24 hours
Full-timeTysons, VA, USA$175k - $225k

About the Job

Requirements

  • Previous multi-site leadership experience, ideally in healthcare.
  • Willingness and ability to travel frequently within the assigned region and visit each center at least once per month; some centers may require more frequent visits.
  • Strong alignment with Ally’s mission, culture, and leadership expectations.
  • Ability to independently manage complex, multi-center operations and lead through influence across functions and departments.
  • Willingness to work occasionally on Saturdays, approximately six times per year, to lead department trainings.
  • Bachelor’s degree required.
  • Proactive, solutions-oriented leadership style, with the ability to anticipate problems and rally the team around clear, achievable action plans.
  • Ability to thrive in a fast-paced operational environment and manage multiple priorities across locations.
  • Ability to communicate effectively and strategically across teams and stakeholders, adapting messages to drive alignment and results.
  • Professionalism, emotional intelligence, and calm under pressure, especially during escalations.
  • Ability to develop leaders and build cross-functional partnerships with clinical counterparts.
  • Interest in increasing client access to services, driving enrollment growth, and ensuring high-quality operations across regional centers.
  • Ability to use operational data to prioritize, inform decisions, and identify risks and opportunities.

Responsibilities

  • Conduct monthly onsite visits to every center in the region; visit centers more frequently when performance concerns or new leadership warrant it.
  • Evaluate operational performance, culture, staffing health, safety, and facility conditions during center visits.
  • Meet with onsite clinical leadership to align and identify cross-functional needs.
  • Ensure every center meets company standards for safety, client experience, and brand consistency.
  • Mentor and directly manage Senior Center Operations Managers within the region; where a patch has no Senior Center Operations Manager, directly manage Center Operations Managers and Center Operations Managers in Training.
  • Assist with onboarding new operations staff.
  • Provide coaching, performance feedback, and ongoing professional development for staff; develop professional and performance improvement plans for operations staff who are not meeting standards.
  • Conduct weekly one-on-one check-ins with each direct report.
  • Support Senior Center Operations Managers in managing Center Operations Managers and Center Operations Managers in Training, and build a strong regional leadership pipeline.
  • Facilitate regional professional development sessions, including Saturday meeting topics and other leadership development content.
  • Participate in Senior Center Operations Manager interviews.
  • Own the regional Weekly Scorecard and associated operational metrics.
  • Monitor and proactively address trends in enrollment growth; client hours, cancellations, and no-show patterns; staffing ratios; documentation and task completion; and billing and note timeliness.
  • Lead weekly start-date and enrollment optimization discussions with Senior Center Operations Managers and clinical leadership.
  • Prioritize cross-center initiatives that remove bottlenecks and improve consistency.
  • Hold weekly alignment meetings with the Regional Clinical Director.
  • Co-manage weekly regional meetings with each clinic in the assigned patch to support cross-team communication.
  • Partner with clinical leadership to resolve client issues, support caseload expansion, and ensure operational systems enable high-quality clinical care.
  • Monitor Allied Health waitlist status across the region and coordinate with the Director of Allied Health to prevent unnecessary delays for children.
  • Respond to regional escalations involving staff, clients, or facilities.
  • Support Senior Center Operations Managers during challenging parent conversations or high-stakes staff concerns.
  • Coordinate response plans for emergencies, facility disruptions, or staffing shortages.
  • Ensure escalations are documented, resolved, and followed up with action plans.
  • Ensure centers complete required safety drills and follow emergency protocols.
  • Monitor and support adherence to company policies, operational consistency, and facility standards.
  • Conduct quality audits during center visits and follow up on required improvements.
  • Validate regional readiness for audits, licensing requirements, or external reviews.
  • Coordinate and support new center launches in the region, including staffing plans, operational readiness, and facility setup.
  • Implement corporate initiatives across regional centers.
  • Provide senior leadership with feedback about regional needs, risks, and opportunities.
  • Help forecast growth, guide resource allocation, and identify strategic priorities for the region.
  • Lead strategic and special projects as needed.

Desired Qualifications

  • An MBA is preferred.

About the Company

Ally Behavior Centers

Data-driven ABA therapy for young children

Ally Behavior Centers provides early intervention autism treatment for children 18 months to 6 years in the DC area, offering ABA therapy along with diagnostic evaluations, occupational therapy, and speech therapy. Therapies are data-driven with small caseloads to tailor plans and track progress; families bring children to the centers for targeted therapies and assessments, where clinicians build individualized treatment plans focused on communication, social skills, and early academic readiness. The company differentiates itself by prioritizing personalized, small-scale care over rapid expansion, aiming for high-quality support rather than becoming the largest provider. Its goal is to help each child reach their full communication and social potential and prepare them for academic success, while guiding families with comprehensive tools and guidance, with revenue from service fees.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Sandy Spring, United States
Founded
2019

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