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Wing Assistant

Subscription-based virtual assistant services for businesses

Healthcare Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, Mexico

About the Job

Requirements

  • A bachelor's degree in a medical field or the pharmaceutical-related industry.
  • At least 1 year of experience as a Medical Virtual Assistant.
  • C1-level English communication skills, written and verbal.
  • A solid understanding of medical terminology and practices.
  • Proficiency with electronic health record and electronic medical record systems, including troubleshooting common technical issues.
  • Understanding of healthcare privacy regulations.
  • A USB headset with noise cancellation and a working webcam.
  • A main and backup computer with a processor of at least 1.8 GHz and at least 4 GB of RAM.
  • A main wired internet connection of at least 25 Mbps and a backup internet connection of at least 10 Mbps.
  • Availability to work a graveyard shift and U.S. work hours.

Responsibilities

  • Document new patient and referral intake.
  • Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
  • Enter patient information, medical records (CPT, ICD-10, and HCPCS), and billing dates into electronic health record and electronic medical record systems.
  • Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
  • Respond to incoming patient inquiries, provide information, and direct patients to the appropriate healthcare professional.
  • Assist in analyzing healthcare data, preparing reports, and maintaining records.
  • Ensure compliance with HIPAA and privacy regulations and maintain patient confidentiality.
  • Coordinate the sending of medical records to departments, healthcare providers, and professionals as directed by the managing physician.
  • Complete ad hoc tasks.

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size
1,001-5,000
Company stage
Seed
Total funding
$2.2M
Headquarters
Berkeley, CA
Founded
2018

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