Analyst / Senior Officer
DBS Bank
Analyst / Senior Officer
DBS Bank
Regional bank offering digital banking
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
- Handle over-the-counter transactions in an efficient and accurate manner
- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the Bank’s products and services.
- Market and provide advisory on General Insurance to customers.
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results
Requirements
- Minimum Diploma qualification
- Experience in delivering excellent customer journeys
- Ideally candidates who have prior experience in the financial service sectors
- Enjoy working in a fast-paced environment
- Excellent interpersonal and communication skills
- Meticulous and a good team player
- Highly adaptable, ability to deal with ambiguity
- Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
- Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
- Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia CentralJob:
Customer ServiceSchedule:
RegularEmployee Status:
DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.
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