Cage Cashier Supervisor

As a Cage Supervisor, you will work closely with your Shift Manager(s) and fellow teammates to drive operational excellence and build a culture of providing the Legendary Service our brand is known for. You will leverage your expertise  to identify operational inefficiencies and develop solutions as a team. Through continuous leadership, occupational training and utilizing your ability to collaborate with cross-department stakeholders  you will accomplish a rewarding career at the Horseshoe.

This is a position that provides the opportunity to make a meaningful impact across the properties various departments and operations, producing a customer experience that continuously gives us an edge over our market competition.

• Must be 21 years of age or older
• Proficient in English verbal and written
• 1-2 years’ experience in leadership roles with some experience with the mechanics of cash handling,  balancing, and front facing customer service.
• Flexible to work various shifts, weekends, and holidays
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
• Access to the vessel is required.

ADDITIONAL REQUIREMENTS

• Must be able to maneuver in and around work areas on casino floor and back of house.
• Able to push and pull carts up to 75 pounds and carry up to 50 pounds of boxes filled with currency and chips.
• Must be able to grip objects and have good finger dexterity for counting and handling currency.
• Must be able to stand, sit, and walk for prolong periods of time (8+ hours).
• Must tolerate working in environments with secondary smoke exposure
• Must be physically able to crawl, bend, stoop, reach, kneel, twist, and grip items as needed.
• Must be able to work in areas containing dust, loud noises and bright lights

• Review and address breakdowns in customer service
• Mentor and lead Team Members to realize their full potential
• Maintain a strong working knowledge of regulations and policies governing the operation to ensure compliance by Team Members.
• Other duties as assigned.