Quality Engineer (Customer & Projects) - Customer & Projects, Quality

Key Responsibilities:

• Lead project quality activities from early commercial and tender engagement through engineering, manufacturing, Factory Witness Testing, Factory Acceptance Testing, delivery, commissioning and service handover.
• Review customer specifications, contractual quality requirements and applicable standards, and ensure requirements are translated into appropriate project quality controls and deliverables.
• Develop and maintain project Quality Plans, inspection and test requirements, acceptance criteria, quality gates and other project-specific quality controls.
• Establish and manage quality gates throughout the project lifecycle, including bid, tender, design, procurement, manufacturing, testing, delivery and handover stages.
• Conduct quality reviews for strategic and high-risk projects to identify and mitigate quality risks before they result in customer, schedule, cost or operational impacts.
• Coordinate quality activities for Factory Witness Testing and Factory Acceptance Testing, including readiness reviews, quality documentation, issue resolution and closure of identified actions.
• Lead customer complaint, escalation and structured problem-solving processes, including containment, 8D, corrective action and effectiveness verification.
• Act as the primary Quality representative for customer quality communications, escalations and issue-resolution activities.
• Coordinate cross-functional resolution of customer and project quality issues with Engineering, Project Management, Service, Operations, Supplier Quality, Supply Chain, Sales and Product teams.
• Prioritise customer quality issues based on risk, customer criticality, operational impact and commercial context.
• Monitor customer and project quality performance, analyse trends and provide reporting and recommendations to drive continuous improvement.
• Capture and communicate Voice of the Customer, ensuring relevant quality expectations and lessons learned are incorporated into future projects, products and processes.
• Lead lessons learned activities and ensure identified actions and quality improvements are transferred across relevant projects and business functions.
• Partner with Supplier Quality and Manufacturing Quality to ensure project and customer requirements are appropriately addressed within supplier and manufacturing activities.
• Support customer, project, supplier and internal quality audits where required.
• Support change control, risk assessment and quality governance activities associated with customer and project quality.

Qualifications:

• 5+ years' experience in Customer Quality, Project Quality, Quality Engineering, Product Engineering or Manufacturing Quality within an electrical, electromechanical, engineered-product or complex project-delivery environment.
• Experience in engineering, manufacturing, electrical or complex project delivery environments.
• ASQ Certified Quality Engineer (CQE), or equivalent recognised quality certification, would be advantageous.
• Bachelor's degree in Engineering, (Electrical, Mechatronics, Mechanical, Industrial, or Quality Engineering)
• Project Quality Assurance and Quality Planning.
• Customer complaint resolution and structured problem solving (8D, A3, RCA)
• FMEA, control plans and corrective action methodologies
• ISO 9001 Quality Management Systems
• Familiarity with switchgear, transformers, UPS systems or power distribution equipment (desirable)

What We Offer:

• Free on-site parking
• Flexible working arrangements 
• Hybrid working
• Competitive salary with access to bonus scheme
• Inclusive working environment
• Volunteer day
• Outstanding training and development programs for both professional and personal development