Technical Account Manager - Multiple Teams

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

Key job responsibilities
* Guide, consult, provide technical guidance and advocate for the customer within AWS
* Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency
* Develop trusting relationships with customers, understanding both their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management
* Consult with a range of stakeholders from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* Proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud



A day in the life

Basic Qualifications

- Experience in operational parameters and troubleshooting for four (4) or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level
- Ability to juggle tasks and projects in a fast-paced environment
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

Preferred Qualifications

- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
- Track record in influencing management in technical, operational and strategic decisions
- Experience in operational services or support environment
- Hands-on experience with AWS services and/or other cloud offerings
- Experience with SaaS, multi-tenant architectures and deployment automation is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base pay salary for this position is listed below. The base salary listed corresponds to working on a full time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, company discretionary, supplementary benefits apply subject to further terms, including medical Insurance, life and disability insurance, business travel insurance, Employee Discount Code and program (EDC / Amazon Extras), commuter benefits, Employee Assistance Program (EAP, Private and confidential counselling and referral service supporting mental health and wellbeing), workplace options, virtual paediatric care program, and family building benefit.

See below the minimum gross base salary for this position: