Night Manager

JOB SUMMARY

Explore our very big world.

We are looking for a passionate Night Manager to join our wonderful team at London Marriott Hotel Marble Arch.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make.

First impressions are everything, especially when guests arrive late at night after a long journey. And you’ll set the tone for every guest’s experience. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. 

Perks you deserve.

You’ll be supported in and out of the workplace through:

• Discounts on hotel rooms and extra discounts in  food and beverage in any hotel within the cluster.
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues

What you’ll do

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing task

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent te reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

LONDON MARRIOTT MARBLE ARCH

A modern destination for business and leisure, the 4-star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.

Just a 5-minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests’ curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.