Operations Manager

Description

The Operations Manager oversees the operational effectiveness of Boys & Girls Clubs of Metro Los Angeles by ensuring systems, processes, facilities, safety operations, and organizational infrastructure are implemented consistently across the organization.

This role is responsible for strengthening day-to-day operational execution, reinforcing accountability, improving cross-department coordination, and maintaining organizational efficiency. The Operations Manager serves as a key operational partner to the Vice President of Programs & Operations and ensures organizational expectations, timelines, and systems are clearly communicated, implemented, and followed.

The Operations Manager directly supervises Facilities Staff and the Data Manager and serves as the primary liaison for the organization’s third-party IT vendor.

The ideal candidate is highly organized, solutions-oriented, and able to manage multiple operational priorities with consistency, urgency, and strong follow-through. This person must be comfortable reinforcing expectations, managing competing priorities, holding staff and vendors accountable, and creating structure and operational consistency across teams and systems. The ideal candidate is also a quick learner who can adapt to changing organizational needs and move work forward with limited direction.

JOB RESPONSIBILITIES:

Operational Leadership & Execution

• Lead implementation and follow-through of operational priorities and organizational initiatives.
• Ensure operational tasks, timelines, and deliverables are completed accurately and on time.
• Identify operational gaps, inefficiencies, and areas needing additional structure or process improvement.
• Reinforce organizational standards, processes, and expectations across departments and sites.
• Maintain smooth and effective day-to-day organizational operations.
• Coordinate organizational readiness for audits, assessments, inspections, and compliance-related reviews.

Facilities Oversight

• Provide day-to-day supervision and oversight of Facilities Staff. 
• Monitor facilities requests, work orders, preventative maintenance schedules, and project timelines. 
• Ensure facilities issues, repairs, and operational needs are addressed in a timely and professional manner. 
• Oversee facilities-related communication, repairs, projects, and operational priorities in partnership with Facilities Staff, vendors, contractors, and site leadership. 
• Oversee facilities workflows, vendor follow-through, and site operational readiness. 
• Manage organizational facilities and capital improvement projects, including coordination, vendor communication, timelines, and project follow-through. 
• Ensure sites are clean, safe, organized, and operationally ready.

Safety Operations Support

• Coordinate organization-wide safety operations and compliance processes.
• Monitor and track safety requirements, corrective actions, incident follow-up, and required documentation.
• Coordinate logistics and operational follow-through related to safety assessments, site readiness, and safety-related vendor services or corrective actions.
• Reinforce organizational safety standards and expectations.
• Partner with leadership to maintain a culture of safety throughout the organization.

Data & Systems Oversight

• Provide day-to-day supervision and oversight of the Data Manager.
• Ensure organizational data systems, trackers, and reporting processes are maintained consistently and accurately across sites.
• Reinforce standardized processes, timelines, and reporting expectations.
• Oversee development and maintenance of clear, user-friendly systems and procedures.
• Monitor operational dashboards, tracking systems, and organizational tools for consistency and completion.
• Ensure organizational data and operational information are accessible, understandable, and reliable.

Vendor Coordination & Operational Partnerships

• Oversee operational coordination and follow-through with facilities, safety, and technology-related vendors in collaboration with Facilities staff and organizational leadership.
• Monitor vendor responsiveness, timelines, deliverables, and follow-through.
• Ensure vendors understand organizational expectations, priorities, and operational needs.
• Escalate unresolved vendor concerns or operational delays as needed.

Technology & IT Vendor Coordination

• Serve as the organizational liaison for the organization’s third-party IT vendor. 
• Coordinate communication and follow-through regarding organization-wide technology concerns or operational issues impacting sites or departments. 
• Coordinate organizational technology needs, projects, and equipment tracking as needed. 
• Reinforce organizational technology procedures and operational consistency across sites and departments.

Cross-Department Coordination

• Work collaboratively with Programs, HR, Facilities, Data, and organizational leadership to maintain operational effectiveness.
• Improve communication, coordination, and follow-through across teams.
• Lead and coordinate implementation of organization-wide systems, procedures, and operational practices.
• Coordinate project coordination, follow-through, and timeline management across assigned areas of responsibility.

Supervisory Responsibilities

• Directly supervises Facilities Staff and the Data Manager.
• Provide guidance, accountability, and operational leadership to assigned staff.
• Reinforces organizational expectations, timelines, and standards.
• Ensures assigned staff meet deadlines, follow organizational procedures, and maintain clear communication regarding operational responsibilities.
• Addresses operational gaps, inconsistencies, and follow-through concerns in a timely and professional manner.
• Promote staff accountability, operational consistency, and continuous improvement.

Requirements

 EDUCATION and/or EXPERIENCE, LICENSURE AND CERTIFICATION

• Bachelor’s degree preferred in Business Administration, Operations Management, Public Administration, Nonprofit Management, or related field.
• Minimum of 3–5 years of experience in operations, project management, nonprofit administration, or organizational management.
• Bilingual candidate preferred. 

KNOWLEDGE, ABILITY and SKILLS

• Previous supervisory experience preferred.
• Highly organized with strong attention to detail, follow-through, and time management skills.
• Strong ability to manage multiple priorities, shifting deadlines, and operational needs simultaneously.
• Demonstrated ability to create structure, improve operational consistency, and implement standardized processes.
• Comfortable reinforcing expectations, following up on deliverables, and holding staff and vendors accountable in a professional and respectful manner.
• Ability to communicate clearly, set expectations, and move projects and operational priorities forward.
• Quick learner who can adapt to changing organizational needs, systems, and priorities.
• Self-starter with strong problem-solving skills and the ability to work independently with limited direction.
• Strong written and verbal communication skills.
• Experience working with organizational systems, operational processes, and cross-functional teams.
• Proficiency in Microsoft Office Suite, Google Workspace, and operational tracking systems.

WORKING CONDITIONS and DRIVING

• Travel between Boys & Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys & Girls Clubs of Metro Los Angeles.
• Occasional weekend hours are required.

PHYSICAL DEMANDS / WORKING CONDITIONS:

The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires the ability to maintain a stationary position and engage in physical activities such as moving, bending, reaching, and positioning. It may also involve traversing and ascending/descending as necessary. The role includes frequent interruptions via in-person contact, phone calls, and email communications.

Work environments may vary, encompassing both indoor and outdoor conditions based on activity locations. Additionally, interactions with youth and adults may involve moderate to high noise levels during activities. Physical exertion may be necessary to move and transport supplies and equipment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Nothing in this job description restricts the right of Boys & Girls Clubs of Metro Los Angeles Management to assign or reassign duties and responsibilities to this job or change this job description at any time.

BENEFITS

• Health Insurance – BGCMLA pays 100% premium cost for employee
• Dental Insurance – BGCMLA pays 100% premium cost for employee
• Vision Insurance – BGCMLA pays 100% premium cost for employee
• Life Insurance – BGCMLA pays 100% premium cost for employee
• Long-Term Disability Insurance – BGCMLA pays 100% premium cost for employee
• 401(k) Retirement Savings Plan
• Paid Vacation and Sick Time
• Service Awards
• Professional Development Opportunities
• Access to a national network of Boys & Girls Clubs Professionals