Network Plus

Maintains, builds, and delivers utility infrastructure

Plumbing Technician

Plumbing & PipefittingUpdated on Nov 13

Full-timeWorsley, Manchester, UK£40k - £45k /yr

About the Job

Requirements

A recognised plumbing qualification or demonstrable plumbing experience is required.
Experience in fault finding and diagnosing plumbing issues is required.
Experience dealing with blockages, restricted supplies, and low-pressure issues is required.
A good understanding of domestic water systems is required.
Excellent communication and customer service skills are required.
The ability to work independently and use initiative when diagnosing faults is required.
A full UK driving licence is required.
The candidate must be comfortable using mobile technology to record jobs and customer visits.
The candidate must be able to work flexibly across the North West, including Cheshire, Merseyside, Manchester, and Lancashire.

Responsibilities

Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply, and other water-related issues following planned or reactive works.
Organise and undertake the inspection, cleaning, repair, or replacement of affected fittings and appliances, including tap filters, taps, showers, and toilet fittings impacted by water network work.
Carry out diagnostic checks to identify the cause of supply or plumbing issues and determine whether faults lie within the water network or the customer's internal plumbing.
Undertake minor plumbing repairs, remedial works, blow backs, and clearance of blockages or restrictions where appropriate.
Investigate issues arising from planned shut-offs, mains connections, rehabilitation works, and other operational activities, escalating matters that require further network intervention.
Communicate findings, actions taken, and recommendations clearly to customers, providing reassurance and handling concerns professionally and sensitively.
Accurately record visits, investigations, photographs, and completed works using company systems.
Work collaboratively with Customer Managers, Customer Liaison Officers, and operational teams to deliver positive customer outcomes and reduce repeat contacts and complaints.
Complete activities in accordance with company procedures, health and safety requirements, and relevant industry standards.
Support wider customer-focused and operational activities as required, including proactive customer visits, supply checks, and distribution of customer information.

Desired Qualifications

Experience working within the water industry or on utility contracts is desirable.
National Water Hygiene accreditation is desirable.
Experience working around water mains rehabilitation or network operations is desirable.
Experience dealing directly with customers in their homes is desirable.

This role will provide a dedicated plumbing resource to support the Customer Team and operational delivery teams, enabling customer issues to be investigated and resolved quickly and helping to prevent avoidable repeat contacts and complaints.

Job Overview

We are seeking a skilled and customer-focused Plumbing Technician to join our team working on the United Utilities Water Mains Rehab Contract across the North West. We are looking for someone who is technically capable, practical, and confident dealing directly with customers.

The successful candidate will attend customer properties to investigate and resolve issues such as poor water pressure, restricted or blocked supplies, air in the system and other plumbing-related problems following water mains replacement schemes. You will work closely with our Customer Team and operational site teams to identify

Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues following planned or reactive works.
Organise and undertake the inspection, cleaning, repair or replacement of affected fittings and appliances, including tap filters, taps, showers and toilet fittings where impacted following work on the water network.
Carry out diagnostic checks to identify the cause of supply or plumbing issues, determining whether faults lie within the water network or the customer's internal plumbing.
Undertake minor plumbing repairs, remedial works, blow backs and the clearance of blockages or restrictions where appropriate.
Investigate issues arising from planned shut-offs, mains connections, rehabilitation works and other operational activities, escalating matters requiring further network intervention.
Communicate findings, actions taken and recommendations clearly to customers, providing reassurance and handling concerns professionally and sensitively.
Accurately record all visits, investigations, photographs and completed works using company systems.
Work collaboratively with Customer Managers, Customer Liaison Officers and operational teams to deliver positive customer outcomes and reduce repeat contacts and complaints.
Ensure all activities are completed in accordance with company procedures, health and safety requirements and relevant industry standards.
Support wider customer-focused and operational activities as required, including proactive customer visits, supply checks and the distribution of customer information.

Essential Requirements

Recognised plumbing qualification or demonstrable plumbing experience.
Experience of fault finding and diagnosing plumbing issues.
Experience of dealing with blockages, restricted supplies and low-pressure issues.
Good understanding of domestic water systems.
Excellent communication and customer service skills.
Ability to work independently and use initiative when diagnosing faults.
Full UK driving licence.
Comfortable using mobile technology to record jobs and customer visits.
Ability to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire)

Desirable

Experience working within the water industry or on utility contracts.
National Water Hygiene accreditation.
Experience working around water mains rehab or network operations.
Experience dealing directly with customers in their homes.

About the Company

Network Plus

Maintains, builds, and delivers utility infrastructure

Network Plus provides utility and infrastructure services across the UK, supporting the maintenance, construction, and delivery of essential services in sectors such as wastewater, power, local infrastructure, gas, telecoms, and water. It delivers end-to-end solutions for infrastructure projects, handling planning, design, construction, and ongoing maintenance, with revenue generated mainly through long-term contracts with clients like local authorities and large utility companies. The company differentiates itself through a strong emphasis on safety, efficiency, and the adoption of new technologies and methods to improve service delivery on large-scale projects that require specialized equipment and expertise. Its goal is to ensure critical infrastructure remains reliable and efficient, supporting sustainable operations and long-term client relationships.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Salford, United Kingdom
Founded: 2000

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