Technical Program Manager Longhaul Fiber Deploy - Global Connectivity Infrastructure Development

Description

Application deadline: Nov 18, 2026

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is looking for a Infrastructure Technical Program Manager to support and deploy one of the world’s largest and most complex telecommunication networks. The role is responsible for the execution of a strategic plan to deploy hyper-scaled cloud infrastructure, for North and South America (NASA), pre/post-inspections for design validation, program management of installation activities, and piloting stakeholder communication for delivery schedules. This opportunity is within the Global Connectivity Infrastructure Delivery - Fiber Deployment organization, which is responsible for project management, quality and delivery of fiber capacity for the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world. This role specifically focuses in the Longhaul connectivity space for NASA regions.


Key job responsibilities
Key Responsibilities Include:
· Reports to the NASA GCID-FD Deployment Manager, and updates regularly with the NASA and Global Senior management.
· Serve as a key member of the North and South America GCID-FD team helping to drive overall Network Infrastructure strategy.
· Vendor management to deploy on time, measure progress, and rate through quality Key performance Indicators.
· Develop a focused quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success.
· Troubleshoot Longhaul fiber systems and work on remediations to ensure they line systems can become active.
· Create and standardize reporting mechanisms for the program under watch to provide regular progress updates on program deployment to management and stakeholders.
· Periodically report on the overall network development program status across the assigned region.
· Manage and track approved network plans with internal customers and stakeholders such as technical business developers or construction vendors until the infrastructure is in service.
· Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.
· Interact with engineers, technicians, vendors and senior management on a daily basis
· Physically audit completed construction work, review fiber test results, and hand-off completed delivery to internal customers
· Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
· Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
· Coordinate access and approvals to security-regulated sites
30-50% Travel


A day in the life
This role is at the center of long haul deployment connecting AWS asset together across the region. This role reviews build plans and makes them reality through grooming and clearing issues with fiber infrastructure and ensuring the optical lines systems become active. This person coordinates with many stakeholder to ensure the systems are free from blockers. Status will be managed and updated in the web based systems

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain -and we’re looking for talented people who want to help.

Basic Qualifications

- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
- Experience working in a program management capacity and/or leading large-scale complex projects
- Must have an understanding of optical transmission systems with at least 3 years of experience deployment and turn-up
- Must have a deep understanding of fiber optical transmissions and how fiber defects may impact the fiber transmissions and how to identify and remedy the issues with the fiber.

Preferred Qualifications

- Understanding of fiber construction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.