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Zurich Insurance

Global insurer providing property, casualty, life

Coordinador de Siniestros

Claims AdjudicationUpdated on Nov 14
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Ensure regulatory, contractual, information security, and internal control requirements are met.

Responsibilities

  • Plan and coordinate implementation of the NAC model in Colombia with international TPAs and internal teams.
  • Manage operational relationships with TPAs, monitor service-level agreements, escalate deviations, and coordinate action plans.
  • Ensure secure receipt, consolidation, cleansing, and validation of monthly assistance and claims data.
  • Coordinate policy and certificate association, claims creation, reserve establishment or adjustment, and files for mass payments.
  • Review and approve assistance, claims, advance, and fee payments, ensuring segregation of duties and double validation.
  • Coordinate payment dates, exchange-rate application, reconciliations, and supporting documentation with Treasury and TPAs.
  • Monitor reserves, payments, reconciliations, pending items, and operational, quality, and compliance indicators.
  • Conduct or supervise quality sampling and audits, documenting findings and improvement plans.
  • Lead the operations team, allocate workloads, monitor performance, and ensure operational continuity.
  • Prepare executive reports and follow-up committee materials for management, TPAs, franchises, and other stakeholders.

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size
10,001+
Company stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872

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