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Quest Diagnostics

Operates nationwide clinical laboratory testing

Blood Bank Supervisor

Diagnostics & Laboratory ProfessionalsConfirmed live in the last 24 hours
Full-timeIndianapolis, IN, USA

About the Job

Requirements

  • A minimum of 5 years of experience in Immunohematology/Blood Bank is required.
  • Knowledge of AABB, CAP, and FDA regulatory guidelines for the Transfusion Service and Blood Center is required.
  • Ability to work with hospital and laboratory personnel to meet clinical testing standards is required.
  • Ability to lead subordinate staff in performing their duties is required.
  • Ability to work and communicate effectively with physicians, hospital and company leadership, staff, and customers is required.
  • Ability to manage multiple engagements concurrently is required.
  • Strong interpersonal and presentation skills are required.
  • Ability to work in a dynamic team environment is required.
  • Strong client interaction skills are required.
  • Excellent verbal and written communication skills are required.
  • A Bachelor's Degree in Biology, Immunology, Microbiology, Chemistry, or Medical Technology from an accredited institution is required.
  • Ability to sit and stand for long periods is required.
  • Knowledge of AABB, CAP, FDA (cGMP), and NJDOH regulatory guidelines for the Transfusion Service and Blood Center is required.

Responsibilities

  • Schedule and supervise non-exempt laboratory personnel across multiple shifts, and maintain accountability for the quantity and quality of specimens handled and test results.
  • Supervise non-exempt laboratory personnel and train new team members throughout the Transfusion Service, assessing competence before they work independently.
  • Oversee department staff and activities; distribute and assign work, determine priorities, schedule non-routine procedures, and perform personnel functions including hiring, firing, discipline, and training.
  • Perform advanced or specialized tests and related laboratory techniques; duplicate work to confirm results when needed; reevaluate methodology, recommend changes, assist in test interpretation, and determine whether samples need further or repeat testing.
  • Check and approve specialized and problem reports for accuracy and ensure appropriate corrective action.
  • Initiate quality-control measures and monitor work quality for adherence to laboratory standards.
  • Perform technologist duties when required by staff absence or peak workload.
  • Complete special projects, including state, national, or blood supplier surveys, statistical reports, studies, and research.
  • Compile and maintain process-improvement dashboard data to meet Quest, hospital, and regulatory needs.
  • Investigate process-improvement outliers, create corrective action plans, audit those actions, and evaluate their effectiveness.
  • Review non-conformances and unplanned deviations from policy, and take appropriate action.
  • Recruit, interview, and onboard new team members.
  • Schedule clinical laboratory team members, ensure an appropriate daily skill balance across laboratory benches, and maintain the FTE budget.
  • Address performance problems using the defined disciplinary process to ensure compliance with Quest laboratory and HMH policies.
  • Conduct annual performance assessments for assigned team members, including a comprehensive review of the year's work.
  • Ensure new employees receive required six-month assessments and are deemed competent in applicable tasks.
  • Troubleshoot all phases of Transfusion Service testing, including instruments, equipment, reagents, testing methodology, and the laboratory information system.
  • Maintain inspection readiness for AABB, CAP, and NJDOH by ensuring quality-control and quality-assurance tasks are completed accurately according to policy and schedule.
  • Ensure the department is updated with new or revised standards and regulations at defined intervals.
  • Design and implement validation plans for new equipment, reagents, or significant workflow initiatives.
  • Perform method-to-method correlation studies or tests according to regulatory standards.
  • Investigate opportunities to improve the equipment or technology used in the Transfusion Service.
  • Develop and coordinate implementation of new protocols, policies, and procedures.
  • Maintain document control to meet regulatory requirements.
  • Ensure annual standard operating procedure reviews are completed with appropriate documentation.

Desired Qualifications

  • Previous supervisory experience is preferred.
  • Blood Donor Center experience is preferred.
  • ASCP Certification is preferred.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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