Full-Time

Associate Customer Success Manager

Updated on 5/2/2024

Yotpo

Yotpo

501-1,000 employees

eCommerce retention marketing platform, integrates multiple digital tools

AI & Machine Learning
Consumer Goods

Mid, Senior

Toronto, ON, Canada

Required Skills
Sales
SEO
Segment
Marketing
Requirements
  • Previous experience as a CSM or Account Manager preferably in the Digital Marketing Space
  • General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
Responsibilities
  • Primary owner of a BoB (1:180, 1:250 BoB) containing multi-product customers and responsible for a high volume of account renewals QoQ
  • Accountable for maintaining an accurate forecast for in-quarter and future quarter performance
  • Ability to prioritize, segment, and manage customer portfolio and consistently leverages internal tooling to assist with meaningful outreach and engagement
  • Maintains a deep understanding of our products in order to effectively deliver and communicate ROI throughout the customer lifecycle
  • Conduct regular business reviews to summarize a) status of goal execution b) on-going success of the program and c) gaps in performance and/or strategy that should be addressed and actioned
  • Seek to understand the ‘why’ and consistently ask deeper questions in order to tailor strategy, mitigate churn, evolve our product and uncover and nurture potential growth cross-sell and up-sell opportunities
  • Collaborate with Sales counterparts to identify and close meaningful cross-sells and up-sells
  • Quarterbacking experiences across various cross-functional teams at Yotpo on behalf of the customer
  • Act as a customer advocate within the organization, providing feedback and insights to drive product enhancements and improvements.

Yotpo offers an eCommerce retention marketing platform that integrates reviews, visual UGC, loyalty, referrals, SMS marketing, email, and subscriptions to maximize customer value. The platform connects data-driven solutions and integrates with various eCommerce platforms and marketing technology stack.

Company Stage

Series F

Total Funding

$436M

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

8%

1 year growth

11%

2 year growth

11%