Wellbeing Operations Manager
TikTok
Wellbeing Operations Manager
TikTok
Short-form video platform with ads
About Us The Trust & Safety (T&S) team plays a critical role by helping to ensure that we have a safe platform for users to express themselves and enjoy the content. The Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global strategy and programs for all T&S teams. These are designed to support and promote good physical and psychological health, as well as positive working environments, especially for those who work with potentially harmful content. As a Wellbeing Operations Manager, your role is critical in bridging communication between the T&S Business Pillars and the Global Wellbeing teams to pinpoint ways to improve the impact of our overall programming and serve the mental health needs at a tailored site level. In this role you will ensure wellbeing programming is consistent with the global framework and delivered effectively by working closely with internal and external stakeholders located within APAC. Role and Responsibilities - Own and drive employee wellbeing program initiatives, participation rates, and site health reports for in-house Trust & Safety teams within APAC. - Provide subject matter expertise and be a trusted business partner by providing evidence-based wellbeing solutions and recommendations to internal and external stakeholders, providing deep insights, opinions and consultations based on professional judgement, internal employee feedback, site visits and data analysis. - Build deep knowledge expertise at the site(s) level to recommend effective and tailored wellbeing programming interventions, customised to cultural and business needs. - Set and monitor wellbeing productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site(s) support. - Drive and deliver psychoeducational training to leaders and frontline teams on mental health and wellbeing topics, aligned with business goals and operational strategy. - Arrange and attend wellbeing-related training and engagements at site(s) with outsourced partners, including attendance at business reviews and stakeholder meetings. - Monitor and evaluate the effectiveness of the wellbeing strategy, making adjustments as needed. - Ensure compliance to the country or region legal and regulatory standards related to employee psychological health and safety and statements of work in relation to wellbeing programming on assigned site(s). The job description is not exhaustive; it is intended to give an overview of the role. Other duties within the general scope of the function may be required. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centered, innovative, and integrated approach.
Minimum Qualification(s): - Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour field. - Minimum 3+ years of experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context. - Solid working knowledge of business operations metrics and structure. - Strong analytical skills with the ability to interpret data and make data-driven decisions. - Experience providing consultancy on complex topics in a business environment. - Ability to lead and influence stakeholders at all levels of the organization. - Strong project management skills with the ability to manage multiple initiatives simultaneously. Preferred Qualification(s): - Ability to work in a fast-paced environment, adapt quickly, and respond to day-to-day challenges of the role. - Willingness to travel up to 20% is required for this role. - Solid working knowledge of Trust & Safety operations workflows and environments. - Strong resilience and commitment to self-care to manage the emotional demands of the role. - Full unrestricted license to practice.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Equal Opportunity at TikTok
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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