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The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

Front Office Manager

Full-Time
No salary listed
Mid, Senior
Makati, Metro Manila, Philippines
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • The candidate must have 3–5 years of Front Office experience; experience in a luxury hotel environment is preferred, and Duty Manager experience is an advantage.
  • The candidate must be legally authorized to work in the Philippines.
  • The candidate must have strong knowledge of Front Office operations, including Front Desk, Concierge, Guest Services, and Reception.
  • The candidate must be proficient in Shiji, Microsoft Office, and night audit-related processes.
  • The candidate must be able to work flexible shifts.
Responsibilities
  • Lead and oversee Front Office operations to deliver seamless and exceptional guest experiences.
  • Foster strong guest relations through personalized service, engagement, and effective service recovery.
  • Manage and resolve guest concerns, incidents, and operational issues in a timely manner.
  • Ensure guest and employee safety by coordinating emergency response procedures with relevant departments.
  • Maintain a visible presence in the lobby, welcome VIP guests, and support Front Office operations as needed.
Desired Qualifications
  • Experience in a luxury hotel environment is preferred.
  • Duty Manager experience is an advantage.

About the company

T

The Hongkong and Shanghai Hotels

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Website

The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Central and Western District, Hong Kong

Founded

N/A

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Simplify's Take

What believers are saying

  • 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
  • Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
  • Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.

What critics are saying

  • The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
  • HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
  • A weak China or Japan luxury cycle would crush returns at newly ramped hotels.

What makes The Hongkong and Shanghai Hotels unique

  • The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
  • HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
  • The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.

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Benefits

  • Flexible Work Hours
  • Paid Vacation
  • Bus transit reimbursement