The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMakati, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

The candidate must have 3–5 years of Front Office experience; experience in a luxury hotel environment is preferred, and Duty Manager experience is an advantage.
The candidate must be legally authorized to work in the Philippines.
The candidate must have strong knowledge of Front Office operations, including Front Desk, Concierge, Guest Services, and Reception.
The candidate must be proficient in Shiji, Microsoft Office, and night audit-related processes.
The candidate must be able to work flexible shifts.

Responsibilities

Lead and oversee Front Office operations to deliver seamless and exceptional guest experiences.
Foster strong guest relations through personalized service, engagement, and effective service recovery.
Manage and resolve guest concerns, incidents, and operational issues in a timely manner.
Ensure guest and employee safety by coordinating emergency response procedures with relevant departments.
Maintain a visible presence in the lobby, welcome VIP guests, and support Front Office operations as needed.

Desired Qualifications

Experience in a luxury hotel environment is preferred.
Duty Manager experience is an advantage.

We are looking for a passionate, personable, and service-focused Front Office Manager to lead Front Office operations and deliver exceptional guest experiences through warm hospitality, effective service recovery, and operational excellence.

Key Responsibilities

Lead and oversee Front Office operations to deliver seamless and exceptional guest experiences.
Foster strong guest relations through personalized service, engagement, and effective service recovery.
Manage and resolve guest concerns, incidents, and operational issues in a timely manner.
Ensure guest and employee safety by coordinating emergency response procedures with relevant departments.
Maintain a visible presence in the lobby, welcome VIP guests, and support Front Office operations as needed.

Requirements

3-5 years of Front Office experience, preferably in a luxury hotel environment; Duty Manager experience is an advantage.
Must be legally authorized to work in the Philippines.
Strong knowledge of Front Office operations, including Front Desk, Concierge, Guest Services, and Reception.
Proficient in Shiji, MS Office, and night audit-related processes.
Excellent communication, guest engagement, and decision-making skills, and ability to thrive under pressure and work flexible shifts.

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable applicants.

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.

About the Company

The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

The Hongkong and Shanghai Hotels, Limited (HSH) manages and owns a collection of luxury hospitality and real estate assets under its Peninsula brand, with ten hotels worldwide and two more under development, plus related commercial properties, clubs and tourism assets like The Peak Tram. Its hotels are operated and maintained by HSH across prime city locations in Asia, the US and Europe, supported by owned real estate and development projects. What sets HSH apart is its 1866 heritage and a tightly integrated portfolio of luxury hospitality, real estate and tourism assets in iconic locations. Its goal is to deliver premium guest experiences while growing a portfolio of landmark properties and attractions that attract high-end travelers and investors.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Central and Western District, Hong Kong
Founded: Not listed

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