Front Services Supervisor

Administer, direct, lead, manage, organize, plan, and supervise all Front Service functions to achieve and maintain the highest level of courteous, professional, and efficient service to all guests. Performs all duties in accordance with Caesars Entertainment policies.

• Business or Hotel related degree is desired. 
• Minimum three years previous supervisory or management experience in a hotel environment preferred. 
• Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. 
• Must possess excellent oral, written and communication skills. 
• Must be able to get along well with co-workers and work as a team. 
• PC literate with a working knowledge of Microsoft’s Word and Excel required. 
• Must be able to work any day of the week and any shift. 
• Must present a well-groomed appearance.

Leadership: Able to assume a role of authority as necessary; advocate new ideas, even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.

Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.

Planning, Prioritizing & Goal Setting: Able to prepare for emerging customer needs; manage multiple projects daily; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.

Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.

Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Visioning: Able to pursue potential expansion opportunities for the organization; champion radically different ideas and be a leader in the market; identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.

Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.

Decision Making & Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.

Energizing Others: Able to exhibit a can-do approach and inspire employees to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.

Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Able to work and quickly maneuver inside and outside, sometimes in heat in excess of 115 degrees or cold in excess of 10 degrees. 
• Able to stand, walk, and sit for extended periods of time. 
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. 
• Able to run on level surfaces, as well as up and down stairs. 
• Able to drive all types of passenger vehicles with automatic or manual transmissions in a safe and timely fashion. 
• Able to respond to visual and aural cues. 
• Able to speak English clearly. 
• Must be able to work in an environment with fumes or airborne particles.

• Ensures consistent, high-quality service standards are maintained in the Front Services area.
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
• Must be able to understand and manage within the departmental budgetary guidelines.
• Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
• Provides positive feedback to employees, as well as, corrective feedback to negative actions.
• Handles special projects and other job duties as assigned.