Quality Engineer

POSITION OVERVIEW

Alarm.com for Business is looking for a Quality Engineer to support our offerings by validating hardware, back-end, and software related to Small & Medium Business solutions. This position collaborates with product development teams to ensure our products meet industry-governed quality standards. The role will have the responsibility to deliver solutions from conceptualization to launch and post-launch performance. 

The ideal candidate will have a college degree, a preferred 1-2 years of relevant experience, advanced computer/technology skills, will be able to communicate clearly to all levels of leadership, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product quality. You should be comfortable with rapidly changing priorities, able to contribute to our product roadmap success and deliver great solutions at scale. If you enjoy challenges, this cross-functional role is an enormous opportunity for you to grow and make a huge impact.

Responsibilities

• Assume an enterprising role, wear multiple hats, work in a highly collaborative environment, and own the testing process end-to-end.
• Work closely with the product development team and third-party hardware providers to ensure the quality of access control systems, carefully balancing risk and delivery.
• Developing test plans, documenting appropriate defects, and providing relevant data for test reporting.
• Triage problems, prioritize accordingly, and propose a resolution, particularly in relation to hardware issues and interactions with software systems.
• Work independently, raise issues, and take corrective action, particularly in the context of hardware-software integration.
• Set up and maintain test environments for ensuring successful testing conditions.
• Applying test methodology, engineering, and product knowledge in certification of products and weekly deployments.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or relevant discipline.
• Attention to detail and ability to provide clear, informative test steps, particularly in relation to hardware testing.
• Excellent problem-solving, troubleshooting, time management, and analysis skills, with a focus on hardware.
• Self-motivated with strong technical and communication skills, and a deep interest in product quality.
• Team-focused, with a proven track record of thriving in a collaborative environment.
• Willingness to go above and beyond to contribute to the team’s success.
• Humble, ‘Willing to Learn’ mindset.

Preferred Qualifications

• 1-2 years of QA experience in a fast-paced, agile environment.
• Quality Assurance Certifications (CQA/CQE).
• Experience with hardware testing, particularly door controllers or similar systems.
• Strong knowledge of IoT/Home automation space.
• Proficient in estimating testing schedules and optimizing test plans for hardware-software systems.
• Proclivity for or experience with wiring and electrical hardware setups a plus.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].

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