Senior Project Manager

Job Req ID: 30106

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Supermicro is seeking an experienced Senior Project Manager to lead complex, cross-functional initiatives supporting the continued transformation and growth of global Service Operations.
This role will manage strategic programs spanning Salesforce Service Cloud and Field Service, contact center and communications platforms, customer and partner enablement, service process transformation, workflow automation, operational reporting, and global service delivery.
The ideal candidate combines strong project management discipline with a hands-on execution mindset and is comfortable operating across business, technical, and operational teams. The Senior Project Manager will translate business requirements into structured execution plans, establish governance, manage dependencies and risk, and drive initiatives from concept through implementation and operational handoff.

Essential Duties and Responsibilities:

Lead multiple complex Service Operations projects from initiation through implementation and operational handoff.
Develop project charters, implementation plans, schedules, milestones, dependencies, and success criteria.
Establish project governance, status reporting, risk/issue management, decision tracking, and escalation processes.
Coordinate requirements and execution across Service Operations, IT, Engineering, Sales, Finance, Legal, vendors, partners, and other global stakeholders.
Lead initiatives involving Salesforce Service Cloud, Field Service, Experience Cloud, CRM, and related service technologies.
Support contact center, telephony, IVR, workforce management, quality management, and customer communication initiatives.
Translate operational requirements into clear business and technical requirements for development and implementation teams.
Facilitate requirements workshops, project reviews, stakeholder meetings, and executive updates.
Manage project scope, priorities, timelines, resources, dependencies, and change requests.
Identify project risks and execution barriers and drive timely resolution and escalation.
Coordinate UAT, implementation readiness, launch activities, communications, training dependencies, and post-launch stabilization.
Drive standardization and continuous improvement of Service Operations processes.
Support customer onboarding, partner enablement, and mission-critical service initiatives.
Develop dashboards and reporting that provide leadership visibility into project status, milestones, risks, and outcomes.
Maintain accurate project documentation and decision history using tools such as Smartsheet, JIRA, Salesforce, and Microsoft collaboration tools.
Identify opportunities for workflow automation, AI-enabled processes, and operational efficiency.
Manage third-party vendors and implementation partners when required.
Operate effectively in a fast-paced global environment with multiple simultaneous priorities.
Ability to maintain regular working-hour overlap with U.S. Pacific Time business hours and adjust working hours when required for major project milestones, implementations, or critical business activities.

Qualifications:

• 5+ years of progressive project/program management experience, preferably supporting technology, service operations, customer experience, or enterprise transformation.
• Demonstrated experience managing complex, cross-functional technology and operational projects.
• Experience with Salesforce, Service Cloud, Field Service, Experience Cloud, or comparable CRM/service platforms strongly preferred.
• Experience with contact center, customer service, field service, or service operations environments preferred.
• Strong understanding of project governance, requirements management, change management, risk management, UAT, implementation, and operational readiness.
• Demonstrated ability to translate business requirements into executable project plans.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Ability to manage multiple concurrent initiatives with limited supervision.
• Strong executive communication and stakeholder-management skills.
• Experience working with geographically distributed and global teams.
• Strong written and verbal English communication skills.
• Proficiency with project management and collaboration platforms such as Smartsheet, JIRA, Microsoft Project, Teams, and/or similar tools.
• Bachelor’s degree in Business, Technology, Engineering, Operations, Project Management, or related discipline, or equivalent professional experience.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.