Global Process Owner – GPSO Senior Program Manager

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Global Process and Systems Organization (GPSO) leads the design, standardization, governance, and continuous improvement of enterprise processes and systems. In this role, you will support global distribution by establishing scalable process standards, aligning process and technology solutions, and driving measurable improvements across the network.

This position may be based in Memphis, Tennessee; Swedesboro, New Jersey; or Heerlen, Netherlands.

As the Global Process Owner, GPSO Senior Program Manager, you will own the global design, governance, and multi-year roadmap for assigned distribution processes. You will lead process transformation from current-state assessment through future-state design, deployment, adoption, and sustainment, partnering across functions to reduce unnecessary variation and improve performance, scalability, compliance, and business outcomes.

Primary Responsibilities

• Own the global process vision, design principles, operating model, standards, governance, and multi-year roadmap for assigned distribution processes.
• Maintain end-to-end process architecture, including scope, subprocess relationships, decision rights, controls, interfaces, critical handoffs, and cross-process dependencies.
• Lead current-state assessments, future-state design, standardization, and continuous improvement while addressing justified business, regulatory, quality, and local requirements.
• Prioritize process improvements through the GPSO intake and governance model based on enterprise value, risk, readiness, capacity, and strategic alignment.
• Define business-process designs, requirements, controls, data requirements, and acceptance criteria that guide systems-enabled change.
• Partner with Systems Center of Excellence (COE), Information Technology (IT), Quality, Training, Operations, Finance, Data and Insights, and program teams to deliver integrated process and technology solutions.
• Define deployment, change, learning, readiness, stabilization, and sustainment requirements to embed improvements in standard work, documentation, training, systems, metrics, and management routines.
• Establish key performance indicators (KPIs) and process-risk measures, lead performance reviews, monitor realized benefits, and drive corrective actions.

Required Qualifications

• Bachelor's degree in business, operations, engineering, information systems, quality, supply chain, or a related field with 7+ years of relevant experience OR advanced degree with 5+ years of relevant experience.
• Experience leading complex, cross-functional process transformation, standardization, or systems-enabled change in a global, regulated, operational, technical, or enterprise environment.
• Experience translating business needs into process designs, requirements, roadmaps, governance models, performance measures, and executable plans.
• Experience influencing senior leaders, regional teams, functions, and operational partners within a matrixed organization without direct authority.
• Experience collaborating across functions, organizational levels, cultures, and time zones.

Preferred Qualifications

• Advanced degree or certification in process management, Lean Six Sigma, change management, quality, product management, or program management; Black Belt certification preferred.
• Experience as a Global Process Owner, product owner, program leader, operational excellence leader, or comparable enterprise process leader.
• Experience with process architecture, Lean and continuous improvement methods, structured problem solving, control plans, risk management, or performance management.
• Experience governing controlled documentation, change control, audit readiness, training requirements, risks, controls, or regulated business processes.
• Experience aligning business processes with enterprise platforms, workflow automation, analytics, master data, reporting, business cases, benefit models, KPI frameworks, or dashboards.
  

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$142,400.00 - $213,600.00Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Netherlands: 108,000.00 EUR - 162,000.00 EUR | 

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The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.