Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Visiting Media

Visiting Media

51-200 employees

Creates immersive virtual experiences for businesses

VR & AR
Consumer Software
Consumer Goods

Compensation Overview

$60k - $70kAnnually

+ 10% Commission Opportunity

Mid

New York, NY, USA

This role is hybrid; some time will be spent working out of our New York City office.

Category
Customer Experience
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • Experience or background knowledge of the hospitality industry
  • Proven experience in customer success, client services, or similar roles.
  • Excellent interpersonal and communication skills.
  • Ability to manage multiple customers and projects simultaneously.
  • Proficiency with Salesforce and Google Suite.
  • Experience with technology products or services is a plus
Responsibilities
  • Lead customers through the onboarding process, ensuring a smooth transition and early success with our software. Provide support to encourage quick and effective product adoption.
  • Develop and deliver comprehensive training sessions for customers to maximize the value of our products. Tailor training content to suit individual customer needs and ensure their teams are equipped to succeed through asynchronous training offerings and customized consults. Focus on use cases. Training will be consultative in nature.
  • Act as the primary point of contact for customer inquiries and issues, offering prompt, effective solutions. Collaborate with technical teams to resolve any challenges.
  • Oversee the distribution process for new customers and additional sites to maximize the adoption and use of our products. Collaborate with technical teams to address any distribution challenges and provide ongoing support.
  • Establish and nurture relationships with at least two key contacts within each customer organization, ensuring effective communication and alignment. Maintain effective notes and updates in CRM to track these contact points.
  • Conduct regular business reviews (quarterly or annual, as appropriate) to assess customer progress, gather feedback, and ensure alignment with customer goals. Provide actionable recommendations for maximizing the use of our products.
  • Proactively monitor customer usage and satisfaction, using data to identify further training or support opportunities. Address any signs of dissatisfaction early and work to ensure a positive customer experience to maximize customer retention.
  • Gather customer feedback during business reviews and training sessions. Collaborate with internal teams to improve processes and products based on customer insights.

Visiting Media creates immersive virtual experiences for businesses through its platform, TrueTour, which allows clients to showcase their properties and services using 3D, CGI, and VR tours. This platform is especially beneficial for industries like real estate, hospitality, and event planning, enabling potential customers to explore spaces virtually. Unlike competitors, Visiting Media offers a subscription-based model with various tiers and a 90-day free trial, attracting new clients while ensuring steady revenue. The company's goal is to enhance customer engagement and decision-making through advanced virtual presentation technology.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Portland, Oregon

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for VR and AR in real estate marketing boosts Visiting Media's potential.
  • AI-driven personalization in virtual tours enhances user engagement and satisfaction.
  • 5G technology improves the quality and accessibility of Visiting Media's virtual tours.

What critics are saying

  • Emerging competitors offer similar features at lower costs, threatening market share.
  • Economic downturns in hospitality and real estate may reduce spending on TrueTour.
  • Privacy regulations could increase compliance costs for Visiting Media.

What makes Visiting Media unique

  • Visiting Media offers immersive virtual experiences through its TrueTour platform.
  • The company specializes in 3D, CGI, and VR tours for businesses.
  • TrueTour helps clients in real estate, hospitality, and event planning industries.

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