Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Visiting Media

Visiting Media

51-200 employees

Creates immersive virtual experiences for businesses

VR & AR
Consumer Software
Real Estate

Compensation Overview

$60k - $70kAnnually

+ 10% Commission Opportunity + OTE $66,000-$77,000

Junior, Mid

New York, NY, USA

Hybrid role requiring some in-office presence in New York City.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Salesforce
Data Analysis
Requirements
  • Experience or background knowledge of the hospitality industry
  • Proven experience in customer success, client services, or similar roles.
  • Excellent interpersonal and communication skills.
  • Ability to manage multiple customers and projects simultaneously.
  • Proficiency with Salesforce and Google Suite.
  • Experience with technology products or services is a plus
Responsibilities
  • Lead customers through the onboarding process, ensuring a smooth transition and early success with our software. Provide support to encourage quick and effective product adoption.
  • Develop and deliver comprehensive training sessions for customers to maximize the value of our products. Tailor training content to suit individual customer needs and ensure their teams are equipped to succeed through asynchronous training offerings and customized consults. Focus on use cases. Training will be consultative in nature.
  • Act as the primary point of contact for customer inquiries and issues, offering prompt, effective solutions. Collaborate with technical teams to resolve any challenges
  • Oversee the distribution process for new customers and additional sites to maximize the adoption and use of our products. Collaborate with technical teams to address any distribution challenges and provide ongoing support.
  • Establish and nurture relationships with at least two key contacts within each customer organization, ensuring effective communication and alignment. Maintain effective notes and updates in CRM to track these contact points.
  • Conduct regular business reviews (quarterly or annual, as appropriate) to assess customer progress, gather feedback, and ensure alignment with customer goals. Provide actionable recommendations for maximizing the use of our products.
  • Proactively monitor customer usage and satisfaction, using data to identify further training or support opportunities. Address any signs of dissatisfaction early and work to ensure a positive customer experience to maximize customer retention
  • Gather customer feedback during business reviews and training sessions. Collaborate with internal teams to improve processes and products based on customer insights.

Visiting Media creates immersive virtual experiences for businesses through its platform, TrueTour. This platform enables clients to showcase their properties and services using 3D, CGI, and VR tours, providing an engaging way for customers to explore offerings without needing to visit in person. The primary clients include hotels, real estate agencies, and event venues, which benefit from visually presenting their spaces. Unlike competitors, Visiting Media operates on a subscription-based model with different tiers and a 90-day free trial, allowing businesses to test the platform before committing. The goal is to help businesses enhance customer engagement and decision-making through interactive virtual presentations.

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Portland, Oregon

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for virtual tours in real estate boosts Visiting Media's market potential.
  • Advancements in VR technology enhance the realism of Visiting Media's offerings.
  • 5G expansion enables faster, seamless virtual tour experiences for Visiting Media clients.

What critics are saying

  • Emerging competitors offer similar features at lower costs, threatening market share.
  • Rapid AI-driven VR advancements may require significant R&D investment to stay competitive.

What makes Visiting Media unique

  • Visiting Media offers immersive virtual experiences through its TrueTour platform.
  • The company specializes in 3D, CGI, and VR tours for various industries.
  • TrueTour provides a 90-day free trial, attracting potential long-term subscribers.

Help us improve and share your feedback! Did you find this helpful?