Full-Time
Presales Solutions Architect
Voice AI Platform, Enterprise
Posted on 6/19/2025
SoundHound AI
501-1,000 employees
Licenses voice AI platform for conversations
Compensation Overview
$120k - $170k/yr
United States
Remote
SoundHound AI does not offer employment in Alabama, Alaska, Delaware, Iowa, Maine, Mississippi, Missouri, New Hampshire, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming.
 Sales & Solution Engineering (1) |
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- Bachelor's degree or equivalent experience
- 7+ years of experience as a sales engineer or solution architect in software or services organizations
- Understanding of using APIs to integrate external applications
- Understanding of telephony infrastructure
- Understanding of data center and cloud infrastructure (AWS, GCP, Azure)
- Experience with Large Language Models and Generative AI
- Experience with scripting/programming (Java/Groovy, Python, and Javascript are a plus)
- Experience with basic Linux administration
- Experience in SaaS Software Sales (versus selling consultancy or product)
- Experience in Enterprise Sales (preferable over small business sales)
- Experience in Contact Center Sales, which is a plus
- Experience in ITSM Software Sales
- Provide pre-sales support for Amelia, a conversational AI platform designed for enterprise use
- Support one (or more) Sales Executives as a technical resource during the pre-sales process
- Map customers’ business and technical challenges to Amelia’s capabilities and design a solution to meet customer requirements
- Understand technical requirements for the proposed solution (i.e., availability, operational loads, key related client systems, and deployment strategy)
- Understand client’s as-is technology landscape and any ongoing projects which might affect project execution or force to change the strategy
- Design architectural blueprint for client install, outlining Amelia fit into the client landscape, hardware sizing, deployment model, strategy for integrating with security framework at client
- Develop design documents outlining configuration of Amelia for specific use cases proposed
- Prepare and deliver Amelia demonstrations
- Analyze customer data in support of sales and their build ROI calculations
- Coordinate with your extended team (Solution Architecture, Product Management, Engineering, Delivery, Marketing, Executive Management) to build solutions and proposals that are deliverable and profitable
- Build competency as the resident expert on Amelia’s capabilities (intent recognition, STT/TTS integrations, API capabilities, workflow development and training)
- Act as a customer advocate with Amelia product and engineering teams, providing feedback on opportunities for improvement and development in the product
- Act as a technical resource for partner solution architects and delivery teams
- Experience in Contact Center Sales, which is a plus
SoundHound AI provides an independent voice AI platform that helps businesses create natural, high-quality conversational experiences for customers. It uses proprietary Speech-to-Meaning and Deep Meaning Understanding technologies to convert spoken language into meaning quickly and accurately, enabling faster, more natural voice interactions with products and services. The platform is licensed to enterprises under long-term contracts and usage-based fees, with customers including Hyundai, Mercedes-Benz, Pandora, Qualcomm, Netflix, Snap, Square, LG, VIZIO, KIA, and Stellantis. SoundHound operates primarily in automotive, consumer electronics, and other sectors that rely on voice AI. Its goal is to empower brands to deliver better voice-driven interactions by providing a scalable, enterprise-grade voice AI solution that can be integrated across devices and services.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2005
Simplify's Take
What believers are saying
- Q1 2026 revenue grew 52%, showing strong enterprise demand.[1][2]
- OASYS and LivePerson extend SoundHound from voice into multimodal agents.[1]
- Automotive, restaurant, and healthcare adoption broadens recurring enterprise revenue opportunities.[1][4]
What critics are saying
- $300 million at-the-market offering threatens dilution near $9 shares.[2]
- Quarterly losses remain about $25 million, sustaining cash-burn pressure.[2]
- Large OEM and enterprise contracts create concentration and long sales-cycle execution risk.[1][4]
What makes SoundHound AI unique
- Independent voice AI platform preserves brand control and customer data.[1]
- Proprietary conversational intelligence spans cloud, edge, and agentic deployments.[3]
- Tech automates over 10 billion conversations annually for leading enterprise brands.[4]
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Hybrid Work Options
Company Equity
Performance Bonus
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 0%SoundHound AI has partnered with Associated Carrier Group (ACG), representing Tier 2 and Tier 3 mobile network operators, to provide agentic AI technology for telecommunications customer service. The partnership makes SoundHound the first provider of such a platform available to ACG members. The AI platform aims to help operators automate routine enquiries, reduce call volumes and improve customer satisfaction. Using multi-agent orchestration and advanced speech recognition, the system can handle complex, multi-step interactions across voice and digital channels without human intervention. ACG members operate in competitive, cost-sensitive markets where customer service is a critical differentiator. SoundHound's technology enables AI agents to resolve issues end-to-end, reducing operational costs whilst allowing human agents to focus on higher-value interactions. The platform combines generative AI with deterministic workflows to determine optimal resolution paths.
SoundHound AI and Associated Carrier Group partner to bring Agentic AI to telecom customer service and employee experience. SANTA CLARA, Calif., April 09, 2026 (GLOBE NEWSWIRE) - SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced a strategic partnership with Associated Carrier Group (ACG), a member-driven organization representing Tier 2 and Tier 3 mobile network operators and resellers. The partnership comes as the telecommunications industry moves to fully embrace AI transformation, with SoundHound AI enabling the adoption of its next-generation AI-powered platform for customer service and employee experience. Through this partnership, SoundHound becomes the first-and-only provider of an agentic AI platform available to ACG members, bringing its platform to help operators modernize customer support and employee experience delivering faster, more seamless service experiences. ACG members operate in highly competitive and cost-sensitive markets, where customer service is a critical differentiator - but also a major operational burden. Long hold times, high call volumes, and complex service requests continue to strain support teams. With SoundHound's agentic AI platform, operators can introduce intelligent AI agents that resolve customer needs quickly and naturally, across any channel, reducing friction while improving satisfaction of both customers and employees. By automating routine and repetitive inquiries, operators can significantly reduce call volumes and free up human agents to focus on higher-value or sensitive interactions. "Customer service is one of the biggest opportunities large telcos have when it comes to AI transformation," said Patrick Caustrita, AVP of Enterprise Sales at SoundHound AI. "Through our partnership with ACG, we're enabling carriers to deploy AI agents that don't just answer questions - they resolve issues end-to-end. That means faster resolutions, lower operational costs, and a dramatically better experience for subscribers." "ACG is committed to helping our members deliver better service while operating more efficiently," said Russ Lipinski, President at Associated Carrier Group. "SoundHound's agentic AI platform brings a new level of intelligence to customer interactions. This partnership gives our members access to AI that can handle real customer needs - reducing pressure on support teams while improving the overall subscriber experience." Next-Generation Agentic AI for the Telecommunications Industry SoundHound's agentic AI platform enables telco providers to handle complex, multi-step customer interactions through coordinated AI agents. These agents can understand customer intent, retrieve information, execute transactions, and resolve problems across voice and digital channels without the need for human intervention. Unlike traditional chatbots or IVR systems, the agentic platform uses Agentic+, which is a flexible approach that combines generative AI, multi-agent orchestration, deterministic workflows, and human-in-the-loop capabilities to determine the best path to resolution for every interaction. With best-in-class automatic speech recognition (ASR), customers can simply speak naturally - making it easier to resolve issues in the moment, without navigating rigid menus or repeating information. Designed with a deep understanding of telecom and carrier operations, SoundHound's agentic AI platform enables operators to quickly deploy AI that delivers immediate value - improving first-call resolution, reducing average handle time, and creating a more intuitive customer experience. About SoundHound AI SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, telecom, smart devices, and restaurants. The company's groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound's Agentic AI for Automotive and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world-class businesses. www.soundhound.com About Associated Carriers Group ACG is a group of Tier 2 and 3 mobile network operators and resellers focused on reducing costs for their members by aggregating the purchase volume of the combined membership. This aggregation assists in negotiating the costs of goods and technology and increases access to mobile devices. ACG also tests and approves devices as a group, allowing OEM and ODM partners to more efficiently deploy their internal resources, ultimately resulting in lower costs to the group. ACG is a legal entity that allows the opportunity to share technical data among members, which all members agree is invaluable to day-to-day operations. Learn more at: https://associatedcarriergroup.com/
SoundHound AI has delivered strong growth, with 2025 revenues nearly doubling year over year to approximately $169 million and fourth-quarter revenue rising 59%. The voice AI company is expanding across automotive, restaurants, telecom and financial services sectors, with billions of monthly queries and no single customer exceeding 10% of revenue. SoundHound's key differentiation lies in its "agentic AI" framework, allowing customers to deploy once across multiple environments including cars, call centres and devices. Unlike Big Tech ecosystems, it offers flexible architecture integrating both proprietary and third-party models. However, the company faces intense competition from Microsoft and Alphabet, which bring superior scale, distribution and capital. SoundHound remains unprofitable on a non-GAAP basis whilst investing heavily in R&D to maintain its competitive edge in the voice-first AI market.
Quálitas, a leading Mexican auto insurance company, has deployed SoundHound AI's agentic AI platform to enhance customer service operations, building on a partnership that began in 2022. The system now handles an average of 100,000 monthly calls, representing a 150% increase since 2022. The AI agents resolve over 74% of car assistance requests, two-thirds of partial theft requests, more than three-quarters of broken glass claims, and over 80% of policy number captures end-to-end. This reduces human agent involvement and allows staff to focus on complex, high-value interactions. The deployment covers critical insurance use cases including roadside assistance, broken glass claims, theft reports and service coordination. The upgrade to next-generation agentic AI enables more natural conversations and sophisticated reasoning to improve call containment and resolution efficiency.
Automation software stocks reported strong Q4 results, with the six companies tracked beating revenue consensus estimates by 3%, though share prices have declined 13.5% on average since earnings announcements. SoundHound AI posted revenues of $55.06 million, up 59.4% year-on-year and exceeding expectations by 2.3%, marking the fastest revenue growth in the sector. However, the quarter was mixed, with strong billings but missed EBITDA estimates. The stock has fallen 0.7% since reporting to $6.71. Appian led the group with the largest analyst beat, reporting revenues of $202.9 million, up 21.7% year-on-year and surpassing expectations by 7.2%. The company delivered strong billings results and raised EBITDA guidance. Shares have remained flat at $23.88 since the announcement.