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Nordstrom

Full-line department store retailer

Seasonal & Regular Commission Sales

Retail SalesPosted on Nov 9
Full-timeBurlington, MA, USAIn-person

About the Job

Requirements

  • Have a genuine passion for fashion, styling, and customer experience.
  • Use a self-motivated, goal-oriented approach and have a track record of hitting targets.
  • Have strong communication and relationship-building skills with a wide range of customers.
  • Have a team-first mindset and look for ways to help teammates and the department succeed.
  • Be comfortable with technology and digital selling tools.
  • Be able to prioritize and stay organized in a fast-paced, high-volume environment.
  • Be flexible to work varied hours based on business needs, including evenings, weekends, holidays, and event shifts.
  • Be able to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
  • Frequently use hands for grasping, fine manipulation, pushing, and pulling.
  • Handle bulky and awkwardly shaped items, including reaching overhead to lift them.
  • Regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

  • Deliver Nordstrom's 5-Point Selling Standard in each customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
  • Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
  • Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
  • Set and achieve personal sales goals and remain accountable for results.
  • Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
  • Stay current on product knowledge and trends to serve as a trusted style resource.
  • Communicate openly, contribute to a positive team environment, and help the department stay productive.
  • Build lasting customer relationships using the 2-2-2 Method, following up two days, two weeks, and two months after a purchase; support Nordy Club enrollment and use the Personal Book to track customers and personalize outreach.
  • In Women's Apparel, help customers build wardrobes for everyday life and special occasions by listening to their needs, offering styling suggestions, following up when new arrivals suit their tastes, advising on fit and fashion trends, and recommending alterations or tailoring when appropriate.
  • In Shoes, provide personalized service and product expertise by understanding customer preferences, presenting selections, assisting with fit, buckling and lacing, and creating a seamless shopping experience.
  • In Men's Apparel, help customers build complete wardrobes by combining casual and dress apparel and styling coordinated looks across sportswear, suiting, belts, socks, underwear, shoes, and accessories.
  • In Kids Apparel & Shoes, create a welcoming shopping experience, offer sizing guidance, build relationships through follow-ups as children grow, and help expecting and new parents choose baby essentials, including shoes and baby gear.
  • In Jewelry, Handbags, Accessories & Luggage, recommend products suited to customers' styles and needs, and explain features, materials, craftsmanship, and brand differences.

About the Company

Nordstrom

Full-line department store retailer

Nordstrom operates as a department store chain in the United States and Canada that sells clothing, shoes, accessories, beauty products, and other fashion items. It offers a mix of brands and its own lines through many stores and online platforms, aiming to help customers find outfits and items that fit their style and budget. The shopping experience centers on customer service, a curated selection, and convenient access across channels, including in-store and digital shopping. Unlike many retailers, Nordstrom emphasizes service and customer care to guide purchases and returns, as well as a long-standing commitment to evolving with fashion trends across a full-line retail model. The company’s goal is to be a leading, widely accessible fashion retailer known for reliable service and a broad, carefully chosen assortment across multiple product categories.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
1901

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