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Charles Schwab

Runs investment accounts and banking services

Advisor Support Associate

Customer SupportPosted on Nov 11
Full-timeLone Tree, CO, USAIn-person

About the Job

Requirements

  • At least 1 year of customer service experience or experience building professional relationships, including experience gained through volunteer work, internships, school activities, or other meaningful experiences.
  • Demonstrated ability to create positive experiences by listening actively, responding thoughtfully, and helping others resolve issues.
  • Ability to follow through on tasks, meet deadlines, and maintain high standards of work quality.
  • Ability to receive feedback, apply it to performance, and grow through new challenges or changing expectations.
  • Ability to review situations, determine next steps, and find practical solutions using available resources.

Responsibilities

  • Support independent advisory firms with the tools and services they need to succeed.
  • Provide exceptional service to registered investment advisors and their clients through individual interactions in a service-center environment.
  • Handle a mix of inbound and outbound calls and support advisors with account maintenance.
  • Discuss new accounts, transaction status, money movement, and retirement services with advisors.
  • Navigate complex scenarios, take ownership of outcomes, and adapt as knowledge and responsibilities grow.

Desired Qualifications

  • A bachelor's degree or equivalent work experience.
  • Aptitude for learning new tools and concepts and applying them quickly.
  • Ability to use technology confidently and support others in adopting digital tools.
  • Enthusiasm, professionalism, and a strong work ethic while contributing to team goals.
  • Opportunity to enroll in the self-study program for Series 7 and 63/66 licenses after the first 90 days.

About the Company

Charles Schwab

Runs investment accounts and banking services

Charles Schwab runs brokerage, wealth management and banking services for individual investors, employers and independent financial advisers. Its Schwab One brokerage account gives investors access to securities and mutual funds, while its adviser business supplies custody and trading support to firms that manage clients' portfolios. Customers use websites, mobile apps and branches to trade, save for long-term retirement and arrange loans against eligible assets. The group earns interest on loans and investments, asset management fees and trading charges through its operating subsidiaries. Founded in 1973, it is headquartered in Westlake, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Westlake, TX
Founded
1973

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