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Komodo Health

Healthcare data platform for patient-level insights

Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeIndiaNo salary listed

About the Job

Requirements

  • Two years of experience in a customer or technical support role.
  • Clear written and verbal communication skills in English.
  • Technical knowledge of Google Suite and basic configuration structures.
  • A four-year university degree.
  • Ability to integrate AI into daily work, including summarizing documents, automating workflows, and uncovering insights.

Responsibilities

  • Answer customer questions about general product features and behaviors.
  • Handle common technical tasks and activities according to specifications.
  • Gather clear requirements for every support ticket, particularly escalation tickets, and collaborate with product and engineering teams.
  • Respond to workload with operational rigor, communicating promptly and following through.
  • Drive customer product adoption by following established standard operating procedures and methodologies.
  • Develop knowledge of Komodo products and data to promote customer learning and self-help.
  • Establish internal and external credibility, identify process improvements, and share them with internal stakeholders.

Desired Qualifications

  • Experience using Service Cloud or a similar platform, as well as Gainsight and Jira.
  • A STEM degree.
  • Understanding of the healthcare industry and prior support experience in healthcare.
  • Technical knowledge such as SQL.
  • Understanding of the lifecycle of a software company.

About the Company

Komodo Health

Healthcare data platform for patient-level insights

Komodo Health builds a platform that maps and analyzes patient-level healthcare data to provide actionable insights for stakeholders across the healthcare system. It collects and analyzes data from patients, practitioners, and health systems to create a comprehensive Healthcare Map™ across more than fifty therapeutic areas. The platform helps life sciences companies extend the reach of therapies, guides patient advocacy investments to reach the right patients and clinicians, supports healthcare practitioners in addressing unmet medical needs, and helps payers improve care quality while lowering costs. By centering patients in clinical innovation, Komodo Health aims to improve patient outcomes and reduce the burden of disease through data-driven, value-focused solutions.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$514M
Headquarters
New York City, New York
Founded
2014

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