Technical Instructor

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

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Responsibilities

The instructor will be responsible to engage in various training and development activities with senior instructors, NPI engineers, manufacturing engineers and PSO team members. The instructor is expected to master the technical know-how of the assigned tools, develop training material, create training plans, validate service documentation/procedures, and deliver well-managed training to field engineers.

Detailed responsibilities include:

• Develop and deliver technical training on service, maintenance, installation, repair, and troubleshooting.

• Use the combination of product technical skills and training skills together to deliver high-quality service training to KLA field service engineers, technical support engineers, and install engineers and external customers.

• Participate in tool building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. Maintain a high level of technical skills and stay up to date on new product changes and updates.

• Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans.

• Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time, and resource requirements; maintains action trackers and project documentation.

• Review engineering documentation, procedures, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans.

• Learn and use new software and tools to develop high-quality videos, remote training, web-based modules, augment reality models and simulations to deliver highly engaging learning experiences.

• Fully maintain the assigned tools or equipment in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance, and upgrades.

• Follow and apply standard training design and development best practices, formats, and templates.

• Review and validate service procedures on the tool. Assess the need to update documentation. Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly.

Skills/Abilities/Traits

• Demonstrated strong documentation skills and ability to capture the technical knowledge and discussions on the paper to develop systematic training material.

• Ability to decipher a range of technical sources like manufacturing or engineering documentation, procedures, and specifications to develop highly organized training material. 

• Ability to track tasks, actions and provide regular updates.

• Ability to make decisions independently with minimal or no support from direct or indirect managers. Shown independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.

• Demonstrated working successfully with subject matter experts from various functional groups and ability to develop relationships and communication across cultures and geographies.

• Demonstrated record of working efficiently and effectively in a matrix environment with multiple direct and indirect managers. Proven ability to drive alignment among multiple stakeholders with conflicting requirements.

• Proven record of handling complex problems demanding higher-order critical thinking skills including analysis and evaluation of alternatives, solutions, and approaches.

• Highly detailed oriented as well as the ability to assess the big picture.

• Demonstrate a very high level of motivation and willingness to take initiatives of his own in his previous roles.

• Strong written and verbal English language skills and ability to communicate comfortably with international audience.

Minimum Qualifications

• Master's Level Degree or work experience of 2 years, bachelor's Level Degree, or work experience of 3 years

• Preferred experience on EBEAM Tools.

• Proven track record of supporting a range of install, service, tool building, manufacturing, or technical support activities on KLA tools.

• Prior experience in conducting or supporting technical training, formally or informally, or mentoring junior engineers on KLA or other semiconductor tools will be a plus.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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