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N-able

IT management suite for MSPs

Lead People Operations Partner

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeEdinburgh, UKNo salary listedHybrid

About the Job

Requirements

  • Significant HR/People experience, including substantial experience providing senior-level HR generalist, business partner, or employee relations support.
  • Strong business acumen and broad HR experience, with a proven track record of partnering and collaborating with HR colleagues, functional specialists, and internal clients.
  • Significant experience operating as a senior People/HR partner in a complex, fast-paced, matrixed, and multi-site environment, supporting leaders through organisational growth, transformation, and change.
  • Proven ability to translate business priorities into practical People plans, using workforce insights, organisational design principles, and talent strategies to improve business outcomes.
  • Deep knowledge of multi-location legal and regulatory aspects within employment and labor laws.
  • Extensive international HR experience across multiple jurisdictions, with strong understanding of local employment practices and cultural considerations, and the ability to adapt People strategies to country-specific legal and operational requirements.
  • Experience leading People workstreams for new country branch-outs or market entry, including partnering with legal, finance, payroll, benefits, immigration, and business leaders to establish compliant and scalable employment frameworks.
  • Proven experience collaborating with works councils, employee representative bodies, and/or unions, including consultation, information-sharing, negotiation support, and implementation of People changes in line with applicable local requirements.
  • Strong employee relations expertise, including experience advising on complex investigations, disciplinary and grievance matters, performance concerns, absence management, and risk-based decision making.
  • Demonstrated success in de-escalating complex employee relations matters.
  • Experience coaching and influencing senior leaders, building trusted relationships, and constructively challenging decision making where required.
  • Ability to analyze facts, exercise sound judgment, and make decisions in a manner consistent with the essential job functions.
  • Demonstrated immigration and mobility experience.
  • Experience interpreting People metrics and trends, preparing insight-led recommendations, and presenting findings clearly to leaders to support workforce planning, engagement, retention, and organisational effectiveness.
  • Experience leading or contributing to cross-functional People projects, process improvements, policy implementation, and change initiatives from planning through delivery.

Responsibilities

  • Partner with the business to lead organisation and leadership reviews, focusing on succession planning, talent development, and organizational health priorities.
  • Act as a change agent by helping guide change and transformation and striving to lead toward best practice status.
  • Serve as liaison between managers and employees; provide guidance to and coach managers and employees on People policies and processes, ensuring an exceptional customer experience.
  • Analyse data and use insights from key metrics and trends to create actionable data for coaching and development; develop plans and advise client leaders on implementation.
  • Collaborate and liaise with centers of expertise (COEs) and business leaders to develop, implement, and communicate programs aligned to People functional goals.
  • Maintain an understanding of the broader People organization and overall business to build effective working relationships and elevate the function's impact through continuous learning and partnerships that result in quality service, programs, and results.
  • Develop and oversee implementation of People plans and solutions across multiple locations to achieve People initiatives.
  • Partner with legal to ensure compliance with company legal and People practices within the area of responsibility and with legislative and regulatory requirements, standards, and relevant policies and guidelines.
  • Participate in cross-functional work groups to gain and offer HR insight on business and operational challenges.
  • Partner with legal to lead and manage employee-related matters, including complex investigations.
  • Lead, facilitate, and/or participate in projects and training; generate reports by developing queries for analysis and operational effectiveness.
  • Process employee terminations and conduct exit interviews; ensure relevant transactions are recorded in the HRIS system; review exit data, analyze trends, and provide recommendations and feedback to the People team and leadership.
  • Facilitate and support inbound immigration and mobility scenarios through completion.

About the Company

N-able

IT management suite for MSPs

N-able provides a suite of IT management tools designed for Managed Service Providers (MSPs). It offers remote support, AI- and ML-powered endpoint detection and response, and cloud-first backup solutions to streamline IT service management, improve security, and boost efficiency. The products are cloud-based and offered on a subscription model, emphasizing ease of use, integration with other tools, and affordability to serve a wide range of MSP customers. The company differentiates itself by focusing specifically on MSP workflows, providing essential tools without unnecessary complexity, and offering extensive training and support resources to help MSPs succeed. Its overall goal is to help MSPs protect their clients’ data, manage IT environments efficiently, and deliver reliable, high-quality service.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Ottawa, Canada
Founded
2000

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