Thrift Shop Customer Service Representative

Job Summary:

Summary

Performs a variety of duties to assist within the thrift shop.  Provide service to patients, staff and visitors. 

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.
• Consistently demonstrates the ability and thoroughness of completing basic work assignments.  Demonstrates the capability of completing required tasks.
• Employee displays proper attendance and timeliness to work shift according to hospital and department policy. Always punches in and out on time keeping system (except when computer is down). If computer is down responsible for entering an exception into API.
• Reports to work in proper business casual attire and ready to begin at start of shift. Follows department dress code. Wears name badge. Personal hygiene is acceptable. 
• Builds strong, professional relationships with patients, their families, community customers and coworkers.  Has welcoming approach that makes customers, patients and coworkers feel comfortable and want to communicate.  Demonstrates good listening abilities.  Sincere desire to help.
• Demonstrates knowledge of departmental capabilities to properly solve guest problems.  Listens to problems, suggests solutions and follows up to ensure satisfaction.  Utilizes feedback received from surveys.  Solicits feedback from customers as manager requests.
• Works as a team member assisting co-workers and staff during increased workloads. Communicates effectively with peers and management.  Helping others when own work is complete without being asked. 
• Greets and serves customers in a polite, professional manner
• Works independently and can problem solve
• Operates cash register according to policy
• Customer service regarding phone orders and deliveries
• Cleaning of work area using approved chemicals in proper dilution/fashion
• Stocks area with adequate supply of gift shop bags and other cash wrap supplies
• Communicates effectively with staff members and supervisors
• Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Able to work from verbal and written communication.
• Must be able to bend, stoop and reach above shoulder

Education and Experience

• Attending high school, high school graduate or equivalent preferred
• Retail customer service experience preferred
• Must have transportation to get to and from the thrift shop
• Work scheduled holidays required

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 25 lbs.  Some stress related to high level of responsibility for quality care.

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

Our people make the difference. See firsthand what makes our employees and culture shine!