Operations Program Manager

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Job Description:

Role Summary

Core Responsibilities

Manufacturing Operations Management

• Lead operational readiness activities for new product introductions (NPI), product transfers, and capacity expansion programs at contract manufacturing sites.
• Drive factory readiness reviews covering manpower, materials, manufacturing processes, equipment, and production capacity prior to qualification and mass production.
• Partner with Manufacturing Engineering and Quality teams to ensure successful build events, pilot runs, qualification activities, and production ramp-up.
• Identify operational risks that may impact launch schedules and drive mitigation plans to ensure on-time product introduction.
• Lead production ramp planning and execution to achieve targeted output, yield, and customer availability requirements.

Contract Manufacturing Operations

• Own daily operational engagement with contract manufacturers to ensure alignment across production schedules, material availability, equipment readiness, and manufacturing capacity.
• Monitor production performance against demand forecasts, shipment commitments, and operational targets.
• Drive rapid resolution of operational issues impacting delivery, production output, or supply continuity.
• Coordinate factory execution activities and provide operational status updates to regional and global stakeholders.
• Establish operating rhythms and performance reviews with contract manufacturing partners.

Capacity Planning & Supply Readiness

• Develop and maintain capacity plans to support business forecasts and long-term growth requirements.
• Validate supplier production capabilities, resource readiness, and expansion plans to ensure sufficient manufacturing capacity.
• Identify capacity constraints and lead mitigation activities across suppliers and internal stakeholders.
• Partner with Supply Planning and Operations teams to align production loading, inventory strategies, and customer demand requirements.
• Manage operational assumptions used in forecast planning and capacity modeling.

Cross-Functional Program Leadership

• Lead cross-functional operational workstreams involving Manufacturing Engineering, Quality, Supply Chain, Procurement, Planning, and Commercial teams.
• Drive program execution across timelines, milestones, deliverables, and stakeholder alignment.
• Facilitate decision-making and issue resolution among internal organizations and contract manufacturing partners.
• Provide concise executive-level communication regarding project status, risks, recovery plans, and key decisions.
• Drive accountability across organizations without direct authority.

Risk Management & Escalation

• Serve as the primary operations point of contact for contract manufacturing partners.
• Build strong executive and working-level relationships with supplier organizations.
• Lead operational business reviews focused on capacity, delivery performance, responsiveness, and continuous improvement.
• Drive supplier operational excellence initiatives to improve flexibility, scalability, and execution reliability.
• Support supplier selection, onboarding, and operational readiness assessments for new contract manufacturing partners.

Supplier Operations Partnership

• Serve as the primary operational point of contact for contract manufacturing partners.
• Drive operational excellence through performance reviews, KPI management, and continuous improvement initiatives.
• Collaborate with supplier leadership teams to improve manufacturing responsiveness, flexibility, and execution reliability.
• Support operational assessments and business reviews to ensure long-term supplier performance and strategic alignment.

Qualifications

• Bilingual fluency in Mandarin Chinese and English (required).
• 5+ years of experience in Operations Program Management, Supply Chain, Manufacturing Operations, Industrial Engineering, or Contract Manufacturing Management.
• Proven experience leading NPI launches, manufacturing transfers, production ramp-ups, or complex supply chain programs.
• Strong understanding of manufacturing operations, production planning, capacity management, material planning, and contract manufacturing environments.
• Demonstrated experience managing cross-functional programs across multiple organizations and geographies.
• Strong project management, stakeholder management, and communication skills.
• Experience with operational performance metrics, demand forecasting, and capacity planning methodologies.
• Proven ability to assess risk, influence decision-making, and drive issue resolution in fast-paced manufacturing environments.
• Willingness to maintain regular on-site presence at contract manufacturing locations and travel as required.

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