Richemont

Luxury-goods holding company acquiring maisons

Training Manager

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeTokyo, JapanNo salary listedHybrid

About the Job

Requirements

Fluency in written and spoken English.
Two to three years of experience in a similar role.
Experience in luxury retail and ready-to-wear is mandatory.
Passion for the field.
Strong communication skills.
A results-focused approach.

Responsibilities

Implement training programs to improve sales, including onboarding, client journey, products, and styling.
Support completion of digital learning and quizzes provided by headquarters.
Plan and operate training sessions when the International Training Director visits Japan.
Assess training impact on performance using feedback from sales associates.
Visit boutiques regularly, identify challenges with boutique managers, and formulate and implement training improvement measures.
Measure and analyze training effectiveness using sales and key performance indicator data and mystery shopper results.
Translate and share training materials created by headquarters.
Conduct store visits and webinars as needed, and regularly update training materials in cooperation with headquarters.
Create Maison study materials and training programs for business partners, such as Gaisho.
Develop and manage the annual training plan.
Manage and update training implementation records.
Report to the International Training Director and share progress.

Desired Qualifications

Experience in luxury retail and ready-to-wear as a manager is ideal.

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Responsibilities

1. Implement training programs

Implement all training programs necessary for improvement of the sales, from onboarding to client journey, products, and styling.
Provide support for completing Digital Learning & Quizzes provided by HQ.
Plan and operate training sessions when the International Training Director visits Japan.

2. Assessment of training for improvement

Verify the impact of training on performance based on feedback from SAs.
Regularly visit boutiques, identify challenges in close collaboration with boutique managers, and formulate and implement improvement measures through training.
Measure and analyze the effectiveness of training through sales/KPI indicators and mystery shopper results.

3. Develop training programs

Translate and share training materials created by HQ.
Conduct store visits and webinars as needed. Regularly update training materials in cooperation with HQ.
Create Maison study materials and training programs for business partners, such as Gaisho.

4. Manage training budget and information

Develop and manage the annual training plan.
Properly manage and update training implementation records.
Report to the International Training Director and share progress.

Profile

Fluent in English (written and spoken)
2-3 years in a similar role
Experience in Luxury Retail and Ready to Wear is mandatory, ideally as a manager
Passion for the field
Excellent communication skills
Dynamic, proactive, curious, flexible and committed to teamwork
Strongly focused on results
Passionate about Alaïa

#Richemont #WeCraftTheFuture

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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