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AAA Club Alliance

Automotive membership and travel services

Retail Sales Associate

Full-Time
$18.82 - $24.07/hr
Mid
Avon, CT, USA
In Person
RetailRetail Sales

About the job

Requirements
  • Previous sales and customer service experience is required, with the ability to drive results and exceed expectations.
  • Effective written and oral communication skills are required to engage customers and articulate the value of AAA memberships.
  • Ability to navigate multiple websites and programs and demonstrate computer proficiency for multitasking in a fast-paced retail environment is required.
  • A Notary Public designation is required, or the employee must be willing to obtain it within six months of employment.
  • A high school diploma or equivalent is required.
  • Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings, are required. The role may require obtaining a Membership license or other licenses needed to perform essential functions.
Responsibilities
  • Consistently upsell and cross-sell AAA products, including new memberships, credit cards, and insurance referrals.
  • Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and TripTiks.
  • Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
  • Provide backup assistance with cashiering, Tag and Title, and IDEMIA services, if applicable.
Desired Qualifications
  • Basic geography knowledge is beneficial.

About the company

AAA Club Alliance is a membership organization providing roadside assistance, automotive services, insurance, travel planning, financial products, and member discounts across its operating territory. It serves drivers, travelers, households, and businesses through digital channels, contact centers, local stores, car care locations, and affiliated service operations. The organization brings together several regional AAA clubs and trade names under a shared operating structure. Teams work across roadside service, automotive repair, insurance, travel, membership support, retail operations, financial services, technology, marketing, and corporate functions.

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