Assistant General Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Potomac Hotel, Autograph Collection, a distinguished property in the Pyramid Global Hospitality portfolio overlooking the Potomac River in Washington, D.C. Featuring 373 guest rooms and 38,000 sq ft of indoor meeting and event space, the hotel offers a dynamic hospitality environment just minutes from The Wharf, National Mall, Capitol Hill, and many of the city's most recognizable landmarks.



At The Potomac Hotel, team members have the opportunity to build their careers within a full-service property featuring two restaurant and bar concepts, a spa and fitness center, and extensive meetings and events operations. As part of our team, you'll join Pyramid Global Hospitality's People First culture, where collaboration, professional development, and growth opportunities are central to the associate experience.



Whether you're beginning your hospitality career or ready for your next opportunity, you'll find a supportive environment where your contributions matter. If you're passionate about exceptional hospitality and interested in growing your career in the heart of Washington, D.C., we invite you to explore opportunities at The Potomac Hotel and join our Pyramid Family.

What you will have an opportunity to do:

Job Description

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, and a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees.

All professionals at The Potomac Hotel live by our Vision, Brand Promise, and Core Values.

POSITION OBJECTIVE 

The Assistant General Manager is primarily responsible for overseeing front of house food and beverage operations within DŌGON restaurant, while also providing operational support to other outlets and the Banquets department as needed and/or as assigned. This role reports to the Restaurant General Manager, who reports to the Director of Food and Beverage. This role works closely with Culinary operations and offers secondary support to its staff and leaders when needed. This role ensures the highest level of guest satisfaction and luxury service standards.

ESSENTIAL JOB FUNCTIONS 

• Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards. 
• Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional’s safety. 
• Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
• Ensures a “positive atmosphere” in all outlets including making contact with guests and Service Professionals throughout each shift
• Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
• Create scheduling, be ready to represent the department in payroll meeting 
• Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with demonstrate knowledge of all products and menu items
• Meets and greets guests in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Handle guest feedback by offering alternatives and solutions to ensure guest satisfaction as the ultimate priority in a timely manner
• Ensures that the outlet maintains the integrity of a responsible vendor of alcohol
• Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet 
• Ability to multitask and handle high demands of stress and workloads at any given time 
• Recommend and oversee the roll out of any new standards set by the hotel or Director of Food and Beverage 
• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation
• Responsible for the organization and cleanliness of all the F & B areas 
• Work with the Restaurant General Manager on activations, programing for the outlets
• Collaborate with the Marketing department and build activations on the platforms 
• POS programing 
• Respond to guests’ disputes on a timely manner
• Ordering and restocking of products 

What are we looking for?

EDUCATION/EXPERIENCE

• Exceptional knowledge of fine dining, wine & spirits, cocktails, and hotel operations
• Must be 18 years of age or older.
• High school diploma or general education degree (GED) required.  
• Previous restaurant management or supervisory experience 
• Luxury hospitality experience preferred.
• Union experience preferred.
• Must be available to work days, evenings, weekends, and holidays

REQUIREMENTS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties of this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• The employee must be able to lift and move up to 25 pounds. 
• The employee must be able to see differences in widths and length of lines such as those on graphs. 
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Ability to work both indoors and outdoors based on business demands 
• Works on special projects and contributes ideas to the growth of the department.
• Walking and standing are required for most of the workday and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to read, write and converse in English
• Must be able to lead groups of people in variety of activities
• Must be able to work alone with no supervision

Compensation:

$90,000

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$105,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.