Lead Medical Assistant - Physician Practice

Job Summary

Responsible for assisting with patients, book appointments, take vital signs, prepare rooms, filing, faxing, take EKG’s, answer phones, and assisting the Practice Manager with the management of the department. Incumbent would provide backup responsibility for Practice Manager functions including training, workflow prioritization, overseeing daily department activities and user support for computer applications.

Duties & Responsibilities

• Assist with patient’s vital signs, book appointments, prepare rooms, and perform in-office laboratory testing.
• File and pull charts, mail, answer phones, take messages, fax information and prepare letters.
• Register patients into computer and book appointments.
• Template schedules in Practice Management system.
• Monitor daily department activities and assist with distribution of work to maintain appropriate work and patient flow.
• Train and administers competencies for new staff. Develop and maintain training manuals. Completes annual evaluations for all medical assistants working in their practice in collaboration with the Office Manager.
• Responsible for the supervision of medical assistants working in the practice/s that the Lead Medical Assistant oversees.  Monitors call outs and vacation request and works closely with Office Manager regarding office flows, coverage and staff schedules.
• Monitor and provide support for users in multiple computer applications.
• Assist in insuring the accurate collection of demographic fiscal information with the Department’s Performance Improvement Plan.
• Utilize email or voicemail to communicate problems or issues to other personnel.
• Provide recommendations to update and maintain department procedures.
• Perform the duties of the Medical Assistant.
• Provide input into interview and orientation of new employees to physician practice and provide ongoing training as necessary.
• Oversees daily operational activity of physician practice.
• Prepares and/or oversees daily deposit and balancing of daily cash.
• Oversees the charge entry process and patient records.
• Collaborates with Practice Manager and Physician to develop Physician practice.
• Monitor office and medical supply inventory.
• Perform all other related duties as assigned.

Requirements

• A High School diploma and 2-5 years’ experience as a Medical Assistant or equivalent is required.
• Medical Assistant Degree/Certificate required.
• Working knowledge of medical terminology and strong written and oral communication skills are required.
• Experience in computer applications, training staff and development of educational materials is necessary. 
• Spreadsheet and word processing applications preferred.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.