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DH Pace

Distributes door systems and services nationwide

Residential General Manager

Business & StrategyUpdated on Nov 14
Full-timeDenver, CO, USA

About the Job

Requirements

  • A minimum of seven years of experience managing personnel, P&L, budgets, projects, materials ordering, sales, and customer service in a leadership position.
  • Residential management experience with strong operational experience and product knowledge is encouraged; experience in HVAC or another construction/building materials service-provider industry with products sold to end users and installed or serviced at customer sites will also be considered.
  • A bachelor's degree is preferred.
  • Ability to evaluate operational data, processes, procedures, financial results, survey feedback, and other metrics; determine cause-and-effect relationships; isolate key information; and assess the impact of process or procedural changes.
  • Ability to work in a hands-on, high-activity environment, meet deadlines, and provide customer service.
  • Valid driver's license and good driving record.
  • Successful completion of employment verifications, a background check, a drug screen, and a driving-record check when applicable.

Responsibilities

  • Lead the residential business providing new and replacement doors and repairing existing doors.
  • Assess current operations and recommend and implement approved procedural or process changes while fostering team-building strategies, increasing sales and profitability, and maintaining high customer service.
  • Oversee customer projects and increase revenues for residential service work, aftermarket, and new construction.
  • Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
  • Recommend and implement operational and sales process improvements to increase customer satisfaction, achieve healthy profit margins and return on sales, and meet or exceed the annual financial budget or forecast.
  • Provide operational assistance, advice, guidance, and career mentoring to employees and support adoption of changes in daily work activities.
  • Assist with employee and job scheduling and with technical or mechanical troubleshooting and problem resolution.
  • Conduct regular audits and ensure staff complete required daily tasks using company best practices, policies, and procedures.
  • Promote a safe work culture, manage compliance, identify improvement opportunities, and reinforce safe work practices.
  • Use daily, weekly, and monthly divisional financial reports and metrics to manage daily operations.
  • Hire, train, and develop employees; improve individual performance through daily coaching, monthly P&L and scorecard reviews, and yearly performance reviews.
  • Lead meetings, set performance expectations, and hold employees accountable.
  • Communicate professionally with personnel and customers and promptly resolve personnel matters and escalated customer concerns.
  • Travel occasionally to customer job sites and management meetings.

Desired Qualifications

  • Residential management applicants with strong operational experience and product knowledge are strongly encouraged to apply.
  • Service-provider industry experience, such as HVAC or another construction/building materials business with products sold to end users and installed or serviced at customer sites, will also be considered.

About the Company

DH Pace

Distributes door systems and services nationwide

DH Pace provides door-related products and services for both new construction and existing facilities, working with the Overhead Door Ribbon brand in many markets. It installs, maintains, and services doors and related systems through divisions like DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency support and preventive maintenance programs. It differentiates itself through a combined suite of installation, integration, construction, and facilities management offered under multiple brand lines and via a long-standing authorized distributor partnership with Overhead Door since 1926. Its goal is to improve the safety, security, convenience, and aesthetics of buildings to enhance the lives of people who use them, while serving customers, employees, shareholders, and communities.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Olathe, KS
Founded
1926

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