Employee Relations Manager

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Job Description:

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Visit exemplarluxurygroup.com for more information, and follow Exemplar Luxury Group on LinkedIn.

YOU WILL BE: 

As the Employee Relations Manager you will serve as a trusted advisor and subject matter expert, managing complex employee relations issues across retail stores, distribution centers, and corporate offices. In this role you are responsible for reviewing disciplinary action requests, conducting objective investigations into misconduct and ethics violations, and providing risk-insulated, policy-driven recommendations to leadership and various business partners.

WHAT YOU WILL DO:

• Actively pursue knowledge of retail business practices, policies, organization structure, roles and responsibilities to better understand the business.
• Gather, organize and analyze complaint information to support written investigative reports.
• Perform initial analysis of all complaints and requests for disciplinary action.
• Assemble pertinent data, records and other evidence to support written investigative reports and recommendations for disciplinary action
• Partner with management to resolve employee relation issues; provide coaching and counseling to management and staff; collaborate with legal counsel on issues as appropriate.
• Identify trends and root causes of workplace conflict across varied work environments to proactively recommend training or policy updates.
• Ad hoc responsibilities as needed

WHAT YOU WILL BRING: 

• Required Qualifications (Minimum Requirements):
  • Bachelor’s Degree
  • Minimum of 5+ years of progressive HR experience, with at least 3 years dedicated strictly to employee relations or workplace investigations.
  • Proven experience supporting a multi-site, diverse workforce, specifically including retail hourly staff, supply chain/distribution center personnel, and corporate professionals.
  • Exceptional analytical skills with the ability to remain objective, untangle complex interpersonal situations, and make sound, defensible judgments.
  • Verifiable track record of success partnering with senior leaders, serving as a credible and trusted resource.
  • Technologically astute strong computer proficiency: Word, Excel, PowerPoint web browsers and tools.
• Preferred Qualifications (nice to haves):
  • Previous experience working in retail environment is a plus
• Comfortable working in a remote environment

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application. 

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Salary Range $95,790 - $139,000*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.