Order Management Specialist

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. 

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting. 

Learn about the Danaher Business System which makes everything possible. 

The Order Management Specialist is responsible for managing customer quotes, accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution. This role will deliver enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. Partners with Operations, support departments to enhance customer experience and EMEA Commercial Ops’ strategic and operational goals to achieve our revenue goals. 

This position is part of the Customer Service team, will be in Barcelona as a onsite role and hired on a Fixed-Term contract.At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions. 

 In this role, you will have the opportunity to: 

• Maintain customer direct contact and being a close Business Partner with Sales Organizations to fully support the Sales and Marketing strategies and the business growth.  

• Team up with other functions to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.  

• Being a part and support a culture of collaboration, accountability, and high-performance.  

The essential requirements of the job include

• High school degree (or equivalent experience) with 2 to 4 years of relevant work experience. 

• Experience in order management and customer complaint handling with excellent data entry skills to review quickly and accurately input data. 

• Demonstrate ability to resolve customers’ enquiries proactively and quickly, maintaining a high level of customer satisfaction. 

• Experience of MS Office products including advanced knowledge of Excel preferred. 

• Fluent in Swedish and English and strong written and verbal communication skills. 

It would be a plus if you also possess previous experience in: 

• Proficiency in an additional Nordic language. 

• Experience with ERP systems such as SAP and SFDC.  

• Experience in working with problem solving methods. 

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.