Location: New Zealand
State/Province/City: Otago
City: Queenstown
Business Unit: Store
Time Type: Part-time
Guest Experience Lead | Queenstown (4 month contract)
Description & Requirements
- Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
- Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
- Move dynamically and lead from the floor, assessing and fulfilling the needs of the business, team, and guests.
- Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shifts.
- Open and close the store in accordance with the opening and closing procedures.
- Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
- Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
- Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
- Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in leading, mentoring, or delegating with others
- Education: High school diploma equivalent, or above
- Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
- Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decision
- Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others
- Work involves moving through the store, sometimes with bright lights and loud music
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
- Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) or using ladders to reach materials
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at[email protected]
. In your email, please include the position title, the location of the position and the nature of your request.
The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.
At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.