The Technology & Business Enablement Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across Technology &Business Enablement organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.

The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally.

This role is reporting to the Technology IQA Director based in Mumbai, India and is responsible for reviewing and evaluating internal strategies, processes, procedures, monitoring activities and programs to ensure consistency in delivery of risk remediation activities across Technology & Business Enablement (T&BE).

Key Responsibilities:

• Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure.
• Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.
• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation. 
• Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues.
• Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently.
• Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.
• Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting.
• Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines.
• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).
• This is a global role and involves interaction with stakeholders across APAC/EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• 6+ years of experience in risk and control, supervision, quality assurance / control and monitoring processes.
• Specific subject matter expertise in technology risk and control, data governance, regulatory supervision, quality assurance / control and monitoring processes, enterprise resiliency, information security, cyber security, continuity of business, disaster recovery, application security.
• In-depth subject matter expertise of technology processes and risks, specifically in relation to system development lifecycle of technology system capabilities and ability to connect the dots with business processes.

• Demonstrated success in business, functional and people management.
• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Demonstrate excellent communication skills (oral and written) and strong ability to engage at the senior management level. .
• Certifications - Related certifications (CA,CISSP, CISA, CIA, or similar) preferred.

Education:

Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 11, 2025

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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