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Mercier Consultancy Group

Czech Speaking Microsoft Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent Czech, spoken and written, for high-level technical communication.
  • A valid EU passport is mandatory.
  • A strong interest in the information technology industry and a desire to build a career in technology.
  • Previous experience in technical support or customer service is advantageous.
  • Analytical and problem-solving skills focused on delivering solutions.
  • Proficiency in English for collaboration with the international team in Greece.

Responsibilities

  • Deliver technical support for Microsoft software and cloud services to Czech-speaking enterprise clients.
  • Troubleshoot IT infrastructure queries to ensure optimal system performance for end-users.
  • Collaborate with global technical teams to resolve IT tickets and software escalations.
  • Maintain detailed case documentation within CRM systems and ensure data accuracy.
  • Represent Microsoft professionally and communicate empathetically.
  • Update knowledge of emerging information technology trends and Microsoft product updates.

Desired Qualifications

  • Previous experience in technical support or customer service.

About the Company

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