Lead Server

Where you’ll work

The Ritz-Carlton Charlotte stands as a modern crown jewel in the Queen City and where sophistication meets a legacy of innovation.  Just as prospectors once arrived in the Carolinas chasing the promise of gold, today’s guests are drawn to this refined urban retreat in pursuit of something equally rare: effortless luxury, personalized service and moments that feel like true precious finds.

At the Ritz-Carlton Charlotte, retreat reveals itself in thoughtfully curated moments, from a serene penthouse spa to a refined Golden Hour each evening at our lobby’s Treasure Chest bar. Culinary experiences shine under the partnership of Michael Mina, along with vibrant dining concepts from Stephen and Ayesha Curry.  This is the story of the Carolina Gold Rush reimagined into a stay that truly sparkles.

Bourbon Steak by Michelin-starred, award-winning chef Michael Mina is a modern American steakhouse renowned for its exceptional culinary craftsmanship, premium cuts of beef, fresh seafood, and signature hospitality.  Combining refined dining with a warm and approachable atmosphere, Bourbon Steak delivers a memorable guest experience through meticulous attention to detail, innovative cuisine, and personalized service. Through a commitment to quality, teamwork, and culinary innovation, Bourbon Steak sets the standard for luxury dining and unforgettable restaurant experiences.

Who you are

As a Lead Server, you will create exceptional dining experiences through attentive, personalized service and flawless execution. You will guide guests through the menu, deliver food and beverage offerings with professionalism and expertise, and serve as a key liaison between the dining room and kitchen to ensure every detail is handled seamlessly. In addition to elevating the guest experience, you will support team development through coaching, training, and leading by example while maintaining the highest standards of hospitality, quality, and operational excellence.

What you'll do

• Deliver exceptional dining experiences through attentive food and beverage service.

• Guide guests through menu selections by providing knowledgeable recommendations tailored to their preferences.

• Coordinate dietary needs, special requests, and service modifications with culinary and restaurant teams.

• Monitor guest satisfaction throughout the dining experience and proactively address needs.

• Prepare and maintain table settings in accordance with service and event standards.

• Process guest payments accurately and complete opening and closing responsibilities to support operational readiness.

• Support leadership activities, including training, coaching, scheduling, and developing team members.

What's expected of you

• Communicate effectively with guests and colleagues to support a seamless dining experience.

• Foster a collaborative, team-oriented culture and build positive working relationships.

• Follow all company, safety, sanitation, and security policies and procedures.

• Report maintenance concerns, accidents, injuries, and unsafe conditions promptly.

• Participate in required training and consistently uphold established operational standards.

• Safeguard inventory, equipment, and financial assets while ensuring accuracy and accountability.

• Consistently demonstrate attention to detail, operational excellence, and service-driven performance.

• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Read and visually verify information in a variety of formats, including small print.

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Lift, carry, push, and pull items weighing up to 25 pounds independently and over 50 pounds with assistance.

• Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.

• Move over sloping, uneven, or slippery surfaces and up or down stairs and/or service ramps.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.