Brand & Community Lead
KittySpout
Brand & Community Lead
KittySpout
Direct-to-consumer pet water fountains with filters
KittySpout · Ottawa, Canada (Remote) · Contract · Posted 2026-11-03
Workplace: remote
Department: Head of Brand & Community
A profitable DTC pet brand doing $50M+ a year, scaling to $100M+, fully remote is looking for an experienced brand consultant, freelancer or agency to lead our brand revamp and set our brand direction as Head of Brand & Community, on a project / consultant basis! You will own how people see and feel about our two brands: the brand story and identity, and the brand moments that build awareness and goodwill, including shelter and charity partnerships, activations and events, PR and community.
We are looking for someone who has done it before and really understands building a brand: creating brand moments and knowing how to actually make them happen, so we build our brand and brand awareness from the ground up. The ideal candidate has 7+ years in brand, communications or brand marketing at consumer brands, a track record of building awareness through cause partnerships, events and PR, and has run campaigns for a North American audience.
Make our brands the most loved and trusted pet brands in North America, not just the most bought. You will own how people see and feel about our brands: a clear brand story and identity used everywhere, and the brand moments that build awareness and goodwill, including shelter and charity partnerships, activations and events, PR and community. Success is more people searching for us by name, more customers coming from word of mouth, more earned press, and a giving-back program customers know us for.
We're a profitable DTC pet brand selling premium stainless steel cat water fountains, filters and accessories. We sell across Shopify, Amazon and Chewy, and we're one of the fastest-growing brands in the pet space – $50M+ in annual revenue and scaling to $100M+. We recently launched a dog brand, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the business.
Culture-fit is our #1 factor when hiring! We have a genuine will-to-win. No work is beneath us if it moves us towards our goals. We use creativity to do more with less – and quickly. We use data to make decisions and live by four core values:
If you want a stress-free corporate 9–5 job, this isn't it.
If you want to challenge yourself and shape a fast-growing company, work directly with the founder, and play a big role in scaling it to $100M+... If you want to drive results with a group of passionate, smart, hardworking people, in an environment without politics or corporate chicanery, being hands-on and active – then you've come to the right place.
90-day targets for each outcome are agreed with you before your start date.
What you own. Each one is checked green, yellow or red every week.
(1) Application + Screening Interview
(2) In-Depth Interview with the CEO
(3) Reference Calls
(4) Final In-Depth Interview with the CEO
US$7,000–10,000 per month retainer (or equivalent day rate), based on experience and expertise.
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Direct-to-consumer pet water fountains with filters
KittySpout sells direct-to-consumer pet hydration products, offering water fountains for cats and dogs (KittySpout and DoggySpout). The fountains provide a continuous flow of fresh, filtered water using 304 stainless steel and come in wired or cordless models for placement flexibility, with quiet operation. Water passes through a multi-layer carbon filtration system, and filters are available on a subscription every two to four weeks. The brand differentiates itself with hygiene and durability, veterinary-approved testing, a Shopify Plus platform, recurring filter subscriptions, and a social mission that donates part of each order to cat shelters and charities, all aimed at improving pets’ health and happiness while growing a scalable business.
Explore more opportunities at KittySpout