Simplify Logo

Full-Time

Head of Product

Trust & Safety and Customer Experience

Posted on 2/28/2024

WhatNot

WhatNot

501-1,000 employees

Livestream shopping platform with buyer protection

Consumer Goods

Senior

Seattle, WA, USA + 5 more

Category
Product Management
Product Operations
Product Strategy
Product
Required Skills
Management
Requirements
  • 12+ years product management experience at a technology company
  • 7+ years of experience in trust and safety, customer experience, and fraud/risk management roles
  • Ability to thrive in ambiguous environments and make decisions with limited information
  • Experienced in design and hypothesis-driven product development
  • Entrepreneurial drive to achieve stretch goals in a fast-paced environment
Responsibilities
  • Take responsibility for leading the company’s T&S and CX strategy
  • Design and lead the product roadmap and strategy for these areas
  • Engage regularly with leadership to inform product strategy
  • Define product requirements and work with engineering and design teams
  • Manage Enforcement SOPs and Policies to balance customer and business outcomes
  • Ensure cross-functional team operates effectively and unblock them
  • Analyze competitors and industry trends to drive innovation
  • Drive strategic initiatives across the company
  • Uplevel the Whatnot Product Management function

This company offers a dynamic work environment that thrives on technology-driven solutions for livestream shopping, setting a standard in real-time transactional integrity. With investment backing from prominent figures like Andreessen Horowitz and YC Continuity, it provides a robust platform for career growth in e-commerce technology. Furthermore, the emphasis on seller vetting and buyer protection makes it an ethical workplace dedicated to maintaining high standards of user safety and satisfaction.

Company Stage

Series D

Total Funding

$464.7M

Headquarters

Marina del Rey, California

Founded

2019

Growth & Insights
Headcount

6 month growth

17%

1 year growth

47%

2 year growth

168%

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

INACTIVE